Release of Information Specialist - Mon–Fri 8:00 AM – 4:30PM

VRC Companies Careers•Gardena, CA

About The Position

The Release of Information (ROI) Specialist I in VRC Companies, LLC’s VitalChart department processes assigned medical-record requests accurately and efficiently while providing high-quality service to healthcare clients. The specialist safeguards patient privacy by verifying that only authorized individuals receive medical information and by following request authorization requirements, VRC and healthcare-facility policies, and applicable federal and state laws, including HIPAA. The role requires consistent quality and productivity and regular communication with the ROI Area Manager and/or ROI Team Leader about concerns that could affect performance or service expectations. The specialist is also expected to conduct interpersonal relationships in a manner that projects a positive image of VRC. Assigned request types will primarily include Continuing Care and Disability Determination Services. Cross-training on other request types may be provided as the supervisor deems appropriate based on experience and performance. Healthcare-facility assignments, whether on-site or remote, may change. The schedule is Monday through Friday, 8:00 AM to 4:30 PM.

Requirements

High school diploma or GED required; a degree is preferred.
Demonstrated attention to detail.
Ability to prioritize, organize, and meet deadlines.
Demonstrated documentation and communication skills.
Ability to maintain productivity and quality performance.
Strong computer skills, including Microsoft Office skills.
Strong interpersonal skills with team members, clients, and requestors.
Ability to stay focused on tasks for extended periods and work in a self-motivated manner.
Ability to read, write, speak, and comprehend English.

Nice To Haves

Prior experience with Release of Information fulfillment.
Basic knowledge of medical records and HIPAA.
Prior experience with EHR/EMR platforms.
Experience operating printers, computers, fax machines, scanners, microfilm reader/printers, or similar equipment.
Bilingual skills.
A degree.

Responsibilities

Process assigned Release of Information requests for medical records in a timely, efficient, accurate manner while maintaining quality and productivity.
Access requests and medical records according to each healthcare client’s procedures and security protocols.
Prioritize and complete daily requests according to applicable turnaround timeframes, VRC procedures, and service agreements.
Validate requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedures.
Classify request types correctly and log requests in ROI software.
Retrieve and upload requested portions of patient charts from electronic or physical repositories.
Perform quality-control checks to ensure releases are accurate and prevent breaches of Protected Health Information (PHI).
Check invoices for accuracy and adjust them as needed; create invoices and billing materials for clients.
Release records to valid requesting entities and reject requests that are not HIPAA-compliant or otherwise valid.
Return records pulled from physical repositories to their proper locations according to VRC and client procedures.
Document exceptions, communications, and other relevant request information in ROI software.
Alert a supervisor to questionable or unusual requests or communications, suspected or discovered breaches, delays, connectivity problems, software or equipment malfunctions, and security risks.
Answer requestor inquiries about requests in an informative, respectful, and efficient manner.
Store records and files properly and securely before leaving the work area, and maintain adequate office supplies.
Assist with additional healthcare facilities or request types during backlogs and undertake cross-training as appropriate.
Keep client information details up to date.
Follow VRC and healthcare-facility policies and procedures, applicable HIPAA and other state and federal regulations, labor regulations, confidentiality requirements, security standards, and ethical standards.
Complete required training within the allotted timeframe and perform other duties as assigned.