Release of Information Specialist - Mon–Fri 8:00 AM – 4:30PM

VRC Companies Careers•Los Angeles, CA

About The Position

The Release of Information (ROI) Specialist I in the VitalChart department of VRC Companies, LLC processes assigned medical-record requests in a timely, efficient, accurate manner while providing high-quality service to healthcare clients. The specialist safeguards patient privacy by ensuring that records are accessed and released only to authorized individuals, and that requests comply with authorizations, VRC and healthcare-facility policies, HIPAA, and applicable federal and state statutes. The role is expected to maintain high productivity and quality standards and to communicate concerns or issues affecting quality, connectivity, clients, requestors, or service expectations to the ROI Area Manager and/or ROI Team Leader. The specialist is also expected to represent VRC positively in interactions with others. Assigned request types will primarily include Continuing Care and Disability Determination Services. Cross-training on other request types may be provided as the supervisor deems appropriate based on experience and performance. Healthcare-facility assignments, whether onsite or remote, may change. The specialist may also assist with additional facilities or request types during backlogs.

Requirements

High school diploma or GED required.
Demonstrated attention to detail.
Ability to prioritize, organize, and meet deadlines.
Demonstrated documentation and communication skills.
Ability to maintain productivity and quality performance.
Strong interpersonal skills when interacting with team members, clients, and requestors.
Strong computer skills, including Microsoft Office skills.
Ability to stay focused on tasks for extended periods of time; self-motivated and detail-oriented.
Ability to read, write, speak, and comprehend English.

Nice To Haves

A degree is preferred.
Prior experience with Release of Information fulfillment is preferred.
Basic knowledge of medical records and HIPAA is preferred.
Prior experience with EHR/EMR platforms is preferred.
Prior experience operating printers, computers, fax machines, scanners, microfilm reader/printers, and similar equipment is preferred.
Bilingual skills are desirable.

Responsibilities

Access and process assigned Release of Information requests and medical records according to client-specific procedures and security protocols.
Complete requests daily, prioritizing them according to applicable turnaround times, VRC procedures, and service agreements.
Validate requests and signed patient authorizations for compliance with HIPAA, applicable laws, and established procedures.
Classify request types correctly and log requests in ROI software.
Retrieve and upload the requested portions of patient charts from electronic or physical repositories.
Perform quality-control checks to verify release accuracy and help prevent breaches of protected health information.
Check invoices for accuracy and adjust them as needed; create invoices and billing materials for clients.
Release records to valid requesting entities and reject requests that are not HIPAA-compliant or otherwise valid.
Return records from physical repositories to their proper locations according to VRC and healthcare-client procedures.
Document exceptions, communications, and other relevant request information in ROI software.
Alert the supervisor to questionable or unusual requests or communications, suspected or discovered breaches, delays to timely release, connectivity problems, equipment or software malfunctions, and security risks in the work environment.
Respond to requestor inquiries in an informative, respectful, and efficient manner.
Store records and files securely and properly before leaving the work area, and ensure adequate office supplies are available.
Assist with additional healthcare facilities or request types during backlogs when needed.
Keep client information details up to date.
Follow VRC and healthcare-facility policies and procedures, HIPAA, applicable state and federal regulations, and labor regulations; maintain confidentiality, security, and ethical standards.
Complete required training within the allotted timeframe and perform other duties as assigned.