Release of Information Specialist - Mon–Fri 8:00 AM – 4:30PM

Vital Holdings LLC•Gardena, CA

8d•$19 - $23

About The Position

The Release of Information (ROI) Specialist I in the VitalChart department of VRC Companies, LLC processes assigned medical-record requests accurately, efficiently, and within required timeframes while providing high-quality service to healthcare clients. The specialist safeguards patient privacy by ensuring access is limited to authorized individuals and by following request authorizations, VRC and healthcare facility policies, and applicable federal and state laws, including HIPAA. The role is expected to maintain high productivity and quality standards and to keep the ROI Area Manager and/or ROI Team Leader informed about concerns that could affect service or performance. The specialist is also expected to represent VRC positively in interactions with others. Assigned request types are primarily Continuing Care and Disability Determination Services. Cross-training on other request types may be provided based on supervisor direction, experience, and performance. Healthcare facility assignments, whether on-site or remote, may change. The specialist may also assist with additional facilities or request types during backlogs.

Requirements

High school diploma or GED required.
Demonstrated attention to detail.
Ability to prioritize, organize, and meet deadlines.
Documentation and communication skills.
Ability to maintain productivity and quality performance.
Experience using a Windows environment and Microsoft Office products; strong computer and Microsoft Office skills.
Strong interpersonal skills with team members, clients, and requestors.
Ability to remain focused on tasks for extended periods; must be detail-oriented and self-motivated.
Ability to read, write, speak, and comprehend English.

Nice To Haves

A degree is preferred.
Prior experience with release-of-information fulfillment.
Basic knowledge of medical records and HIPAA.
Prior experience with EHR/EMR platforms.
Experience operating printers, computers, fax machines, scanners, microfilm reader/printers, or similar equipment.
Bilingual skills.

Responsibilities

Access release-of-information requests and medical records according to each healthcare client's procedures and security protocols.
Complete requests daily and prioritize them according to turnaround times and applicable procedures and service agreements.
Validate requests and patient authorizations for compliance with HIPAA, other applicable laws, and established procedures.
Classify request types, log requests in ROI software, retrieve and upload the requested portions of medical charts, and perform quality-control checks to ensure accuracy and prevent disclosure of protected health information.
Check invoices for accuracy and make adjustments as needed; create invoices and billing materials for clients.
Release records to valid requesting entities and reject requests that are not HIPAA-compliant or otherwise valid.
Return records pulled from physical repositories to their proper locations in accordance with VRC and healthcare-client procedures.
Document exceptions, communications, and other relevant request information in ROI software, and keep client information details up to date.
Notify a supervisor about questionable requests or communications, suspected or discovered breaches, delays, connectivity problems, equipment or software malfunctions, and security risks.
Answer requestor inquiries in an informative, respectful, and efficient manner.
Store records and files securely and properly before leaving the work area.
Ensure adequate office supplies are available and assist with additional facilities or request types during backlogs.
Follow VRC and healthcare facility policies and procedures, HIPAA and other applicable regulations, labor regulations, confidentiality requirements, security standards, and ethical standards.
Complete required training within the allotted timeframe and perform other assigned duties.