Release of Information Specialist - Mon–Fri 8:00 AM – 4:30 PM
About The Position
The Release of Information (ROI) Specialist I in the VitalChart department of VRC Companies, LLC processes assigned medical-record requests accurately, efficiently, and within required timeframes while providing high-quality service to healthcare clients. The specialist protects patient privacy by ensuring that only authorized individuals receive medical information and that requests comply with authorizations, VRC and healthcare-facility policies, HIPAA, and other applicable laws and regulations. The role requires consistent productivity and quality, professional interactions, and regular communication with the ROI Area Manager and/or ROI Team Leader about concerns that could affect service or performance. Assigned request types primarily include Continuing Care and Disability Determination Services, with possible cross-training on other request types. The position may support additional healthcare facilities or request types during backlogs. Facility assignments, whether on-site or remote, may change.
Requirements
- High school diploma or GED.
- Demonstrated attention to detail and ability to remain focused on tasks for extended periods.
- Ability to prioritize, organize work, and meet deadlines.
- Documentation and communication skills.
- Ability to maintain productivity and quality performance.
- Strong computer and Microsoft Office skills.
- Ability to read, write, speak, and comprehend English.
- Strong interpersonal skills when working with team members, clients, and requestors.
- Self-motivated and able to work conscientiously with privileged information.
Nice To Haves
- Degree preferred.
- Prior experience with release-of-information fulfillment.
- Basic knowledge of medical records and HIPAA.
- Prior experience with EHR/EMR platforms.
- Prior experience in a Windows environment and with Microsoft Office products.
- Experience operating printers, computers, fax machines, scanners, microfilm reader/printers, or similar equipment.
- Bilingual skills.
Responsibilities
- Access assigned release-of-information requests and medical records according to each healthcare client’s procedures and security protocols.
- Process requests daily and prioritize them according to applicable turnaround times and VRC and client procedures.
- Validate requests and patient authorizations for compliance with HIPAA, applicable laws, and established procedures.
- Classify requests, enter them into ROI software, retrieve and upload requested chart portions, and perform quality-control checks before release.
- Check invoices for accuracy, make adjustments when needed, and prepare invoices and billing materials for clients.
- Release records only to valid requesting entities and reject requests that are noncompliant or otherwise invalid.
- Return records from physical repositories to their proper locations according to procedure.
- Document exceptions, communications, and other relevant request information in ROI software.
- Answer requestor inquiries respectfully, efficiently, and informatively.
- Alert a supervisor to questionable requests, suspected breaches, delays, connectivity problems, equipment or software malfunctions, and security risks.
- Keep client information details up to date.
- Store records and files securely and properly, and ensure adequate office supplies are available.
- Support additional facilities or request types during backlogs and adapt to changing assignments.
- Follow VRC and healthcare-facility policies and procedures, privacy and security requirements, ethical standards, and applicable labor regulations.
- Complete required training within the allotted timeframe and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
