Release Of Information Specialist

TEKsystems•Torrance, CA

23d•$25 - $25•Onsite

About The Position

The Release of Information (ROI) Specialist processes medical record requests in compliance with HIPAA, state and federal regulations, and organizational policies. The role supports patients, providers, and healthcare organizations by ensuring the timely, accurate, and secure release of protected health information (PHI). It uses health information management systems, including Epic and ROI Navigator, and requires attention to detail, customer focus, and experience handling confidential medical information. The position is a contract role based onsite in Torrance, California. It operates in a healthcare or health information management environment, with frequent interaction with patients, providers, and internal departments. The pay range is $25.00 per hour. Individual compensation depends on factors including qualifications, skills, experience, job knowledge, location, and internal equity.

Requirements

At least 3 years of Release of Information (ROI) experience in a healthcare setting.
Experience using Epic, including the ROI Navigator module.
Strong understanding of HIPAA regulations and patient privacy requirements.
Ability to maintain strict confidentiality when handling sensitive medical information.
Strong attention to detail and data accuracy, including maintaining high processing quality.
Experience with electronic faxing, PDF applications, and document management systems.
Strong organizational, communication, and customer service skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Skills in electronic medical records (EMR), electronic health records (EHR), ROI, Epic EMR, health information management (HIM), medical records processing, HIPAA compliance, data entry, and documentation management.

Nice To Haves

Experience in a hospital, medical group, or health system environment.
Knowledge of health information management best practices and medical records workflows.
Familiarity with state and federal regulations related to medical records release and retention.

Responsibilities

Process and fulfill medical record requests, including retrieving, reviewing, scanning, and transmitting patient documentation.
Verify the validity and completeness of authorizations, consent forms, and requests for protected health information in accordance with policies and regulatory requirements.
Date-stamp, prioritize, and track incoming requests to ensure timely completion within established service-level expectations.
Document record-release activities accurately and ensure confidential information is properly stored and handled.
Respond to patient, provider, and third-party inquiries about medical record requests and release procedures.
Educate customers about confidentiality standards, privacy regulations, and release-of-information requirements.
Use multiple systems and applications to receive, prioritize, and complete requests from various sources.
Ensure compliance with HIPAA, state regulations, federal guidelines, and organizational policies governing health information management.
Provide customer service to internal and external customers.
Collaborate with clinical and administrative teams to resolve issues and expedite urgent requests when appropriate.