Release Manager

Fidelity Canada • Toronto, ON

49d • Remote

About The Position

You will be working on a 100% remote working schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings. Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally. Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/ The Team You’ll Be Part Of / What We Do: The Fidelity Clearing Canada (FCC) Release Manager is responsible for the successful deployment of all code delivered by FCC and their vendors, development and production environments as they relate to the provision of services, the development of customizations and hosting services by the vendor. The incumbent acts as Project Manager for the FCC UAT and production implementation phases of the Software Development Life Cycle. What You Will Be Doing: Production and Release Manager Ensures successful deployment of all code delivered by the Vendors to the Fidelity Clearing Canada development and production environments as they relate to the provision of services, the development of customizations and hosting services by the vendor to FCC Ensures all Vendor SDLC deliverables (scope/release documents, test notes, etc) are received on a timely basis and meet standards as defined in the Service Level Agreement (SLA) or as otherwise agreed between vendor and FCC. Coordinates with appropriate FCC business units for each deliverable to (a) identify and schedule testing resources, (b) identify environmental set up requirements, (c) ensure successful completion of QA and UAT, (d) obtain sign off from business sponsors for acceptance to production environments, (e) ensure proper integration into production environments including deployment validation and authorization to the Vendor of acceptance, (f) ensure proper front office communication has been provided and (g) ensure back office training considerations are accounted for where required. Creates, maintains and provides appropriate matrix to ensure all appropriate documentation is easily retrievable for FCC business units. Maintains appropriate matrix libraries to ensure all appropriate documentation is stored and easily retrievable for Audit and reference purposes Meets or exceeds all project quality and audit objectives for QA, UAT and Production implementation phases of the SDLC Cycle Technical Support Management Works with Governance manager to ensure proper change management protocols are in place prior to production deployments Works with Governance manager to provide required documentation and visuals during audit cycles Takes responsibility for special projects as assigned by the Manager or other senior management Assist the support analysts with day-to-day inquiries as required Ensures that all requests raised by clients and users are handled timely and appropriately. Tracks, troubleshoots and resolves application related issues. Evaluates client requirements and processes (e.g., enhancements or maintenance). Ensures compliance of firm-wide policies during problem resolution. Provides assistance and low-level training / demonstration for employees and clients. Act as a liaison between the vendor and users, effectively communicating in both business and technical terms. Interacts with clients, vendors, FCC employees and other Fidelity firm wide partners Performs other duties as needed Vendor Relationship Management Plans, schedules and coordinates with all Vendors, and FCC business units to ensure a success SDLC Coordinates the planning and scheduling of all upcoming deployments with the vendors Accounts and Service Delivery managers Project Management Acts as Project Manager for the FCC QA, UAT and Production implementation phases of the Software Development Life Cycle (SDLC) Liaises with FCC BAU and vendor development business analysts to plan and schedule delivery of fixes and custom deployments Organizes and chairs meetings with appropriate FCC and Vendor resources as required to ensure QA and UAT problems are communicated and tracked to resolution Keeps management informed on timely basis of any issues which might impact successful delivery of deployment item and escalates as required, to ensure deliverables are kept on schedule and delivered as expected Client Experience Establishes working relationships with appropriate FCC business units Recommends and develops new processes and procedures as required to ensure superior service Communicates with client for any items affecting the external client directly Deliver stellar quality customer service interactions to our internal and external customers to exceed their expectations and create a positive experience. Provide what was promised, dependably and accurately and in a timely manner. Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome. Provide caring and individual attention to customers; promptly acknowledge customers’ emotions; treat each customer with respect; pays attention to details; actively listen to internal and/or external customers to understand and anticipate their needs and to create value. How You’ll Make an Impact: As the Release Manager, you will oversee the end-to-end release lifecycle, coordinate schedules, ensure documentation accuracy, maintain audit-ready records, and drive successful deployments. You will act as a key liaison between vendors, business stakeholders, and support teams.

Requirements

• Minimum 3+ years software delivery experience utilizing SDLC methodologies in one or more roles as a Project Manager, Business Analyst, Developer or Quality Assurance lead
• Solid desktop computer skills including MS office
• College degree or equivalent work experience.
• Canadian Operations Course or equivalent work experience.
• CSC (Canadian Securities Course) required or equivalent experience.
• Solid knowledge and working experience in brokerage business environment with a particular focus on post-trade, mid/back office applications.
• Analytical Thinker Problem Solver - Use of creativity in finding alternative solutions to business needs.
• Conflict Management - Ability to manage differing opinions and influence internal and external clients by identifying potential solutions
• Strong interpersonal and organizational skills
• Superior communication skills both written and oral; ability to effectively communicate technical material to non-technical users
• Project Manager - Proficient in project management methodology
• Strong ability to collaborate, influence and build relationships.

Nice To Haves

• 2+ years or recent experience with Broadridge front and back office solutions or similar experience.
• Experience with brokerage applications (e.g., Dataphile, Arrow, IRESS)
• Computer Science degree is an asset.
• PMP (Project Management Professional) designation is an asset.

Responsibilities

• Production and Release Manager Ensures successful deployment of all code delivered by the Vendors to the Fidelity Clearing Canada development and production environments as they relate to the provision of services, the development of customizations and hosting services by the vendor to FCC
• Ensures all Vendor SDLC deliverables (scope/release documents, test notes, etc) are received on a timely basis and meet standards as defined in the Service Level Agreement (SLA) or as otherwise agreed between vendor and FCC.
• Coordinates with appropriate FCC business units for each deliverable to (a) identify and schedule testing resources, (b) identify environmental set up requirements, (c) ensure successful completion of QA and UAT, (d) obtain sign off from business sponsors for acceptance to production environments, (e) ensure proper integration into production environments including deployment validation and authorization to the Vendor of acceptance, (f) ensure proper front office communication has been provided and (g) ensure back office training considerations are accounted for where required.
• Creates, maintains and provides appropriate matrix to ensure all appropriate documentation is easily retrievable for FCC business units.
• Maintains appropriate matrix libraries to ensure all appropriate documentation is stored and easily retrievable for Audit and reference purposes
• Meets or exceeds all project quality and audit objectives for QA, UAT and Production implementation phases of the SDLC Cycle
• Works with Governance manager to ensure proper change management protocols are in place prior to production deployments
• Works with Governance manager to provide required documentation and visuals during audit cycles
• Takes responsibility for special projects as assigned by the Manager or other senior management
• Assist the support analysts with day-to-day inquiries as required
• Ensures that all requests raised by clients and users are handled timely and appropriately.
• Tracks, troubleshoots and resolves application related issues.
• Evaluates client requirements and processes (e.g., enhancements or maintenance).
• Ensures compliance of firm-wide policies during problem resolution.
• Provides assistance and low-level training / demonstration for employees and clients.
• Act as a liaison between the vendor and users, effectively communicating in both business and technical terms.
• Interacts with clients, vendors, FCC employees and other Fidelity firm wide partners
• Performs other duties as needed
• Plans, schedules and coordinates with all Vendors, and FCC business units to ensure a success SDLC
• Coordinates the planning and scheduling of all upcoming deployments with the vendors Accounts and Service Delivery managers
• Acts as Project Manager for the FCC QA, UAT and Production implementation phases of the Software Development Life Cycle (SDLC)
• Liaises with FCC BAU and vendor development business analysts to plan and schedule delivery of fixes and custom deployments
• Organizes and chairs meetings with appropriate FCC and Vendor resources as required to ensure QA and UAT problems are communicated and tracked to resolution
• Keeps management informed on timely basis of any issues which might impact successful delivery of deployment item and escalates as required, to ensure deliverables are kept on schedule and delivered as expected
• Establishes working relationships with appropriate FCC business units
• Recommends and develops new processes and procedures as required to ensure superior service
• Communicates with client for any items affecting the external client directly
• Deliver stellar quality customer service interactions to our internal and external customers to exceed their expectations and create a positive experience.
• Provide what was promised, dependably and accurately and in a timely manner.
• Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome.
• Provide caring and individual attention to customers; promptly acknowledge customers’ emotions; treat each customer with respect; pays attention to details; actively listen to internal and/or external customers to understand and anticipate their needs and to create value.

Benefits

• Flexible working arrangements - 100% remote, hybrid, and in office options.
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy.
• Parental leave top-up to 100% of your salary for a period of 25 weeks.
• Up to $650 for home office equipment.
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.
• Diversity and inclusion programs, including an active network of Employee Resource Groups.
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees