Release Manager

Public Storage•Plano, TX

4d•Hybrid

About The Position

This role will own end-to-end release orchestration—from scheduling and change management through stakeholder communication and post-release validation. The Release Manager will serve as the central coordination point between Development, QA, Product, Operations, and Business stakeholders to ensure controlled, auditable, and risk-mitigated software deployments.

Requirements

5–8+ years of hands-on Release Management or similar experience in a technology-focused environment
2–4+ years managing releases across multiple Agile/Scrum teams simultaneously
Proven experience managing 50+ releases annually in a complex, multi-team environment
Strong understanding of SDLC, CI/CD pipelines, and modern deployment practices
Hands-on experience with ServiceNow (or similar ITSM platforms) for change management
Experience participating in and presenting to Change Advisory Board (CAB) meetings
Deep familiarity with Agile/Scrum methodologies and release cadences
Understanding of web and mobile application deployment processes
Knowledge of DevOps practices, automation tools, and deployment strategies (blue/green, canary, rolling)
Experience with version control systems (Git), build tools, and deployment automation
Exceptional organizational skills — ability to manage multiple concurrent releases without dropping details
Strong communication skills — both written and verbal, with ability to communicate effectively with technical and non-technical stakeholders at all levels (including Directors and VPs)
Proactive and self-directed — anticipates needs, identifies risks early, and drives resolution independently
Calm under pressure — maintains composure during critical releases and incidents
Detail-oriented — ensures accuracy in documentation, approvals, and compliance requirements
Collaborative mindset — builds strong relationships across teams and functions

Nice To Haves

Familiarity with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes) is a plus
ITIL Foundation certification or equivalent change management training
Background in website and mobile app release management

Responsibilities

Own the release calendar across all software development teams and platforms (web, mobile, backend services)
Coordinate release windows and dependencies across multiple concurrent initiatives
Establish and maintain release schedules aligned with business priorities and operational constraints
Proactively identify scheduling conflicts, resource constraints, and cross-team dependencies
Create and manage Change Request (CR) tickets in ServiceNow for all software releases
Ensure all releases follow established change management policies and procedures
Attend and represent changes at weekly/bi-weekly Change Advisory Board (CAB) meetings
Present release scope, risk assessments, rollback plans, and business justification to CAB stakeholders
Obtain necessary approvals and document decisions in an audit-ready manner
Develop clear, comprehensive Release Notes for technical and non-technical audiences
Communicate release schedules, feature updates, and potential impacts to stakeholders across the organization
Maintain a centralized repository of release documentation, runbooks, and post-mortems
Create stakeholder communication plans tailored to different audiences (executives, operations, support teams, end users)
Partner closely with Product, Engineering, QA, DevOps, Infrastructure, and Business teams to ensure release readiness
Facilitate go/no-go meetings and readiness reviews prior to each release
Coordinate User Acceptance Testing (UAT) completion and sign-offs
Ensure deployment teams have clear runbooks and rollback procedures
Identify and escalate release risks, blockers, and dependencies early
Drive resolution of issues that could impact release timelines or quality
Coordinate emergency hotfixes and out-of-cycle releases when necessary
Conduct post-release retrospectives and implement continuous improvement initiatives
Establish and maintain release management best practices, templates, and standards
Define and enforce "Definition of Done" criteria for release readiness
Implement metrics and reporting to track release velocity, quality, and predictability
Drive automation and tooling improvements to increase release efficiency