Release Manager

Fiserv•Sunnyvale, CA

1d•Onsite

About The Position

Join Clover as a Release Manager and play a key role in delivering seamless software releases that power the commerce experiences of hundreds of thousands of merchants. As part of our Release Engineering team, you’ll help orchestrate complex, full-stack releases across custom hardware, cloud-based POS software, and a thriving App Market. At Clover, we are evolving our release lifecycle with Artificial Intelligence. We are looking for a forward-thinking Release Manager who leverages AI tooling and workflow automation to eliminate manual toil, predict release risks, and accelerate our delivery velocity.

Requirements

Education: Bachelor’s or Master’s STEM major, or equivalent experience.
Core Experience: 3-5 years of hands-on experience as a Release Manager working with technical teams developing software solutions.
AI Tooling Proficiency: Proven experience using Generative AI tools (Gemini, ChatGPT, or GitHub Copilot) to augment productivity, automate documentation, or assist in technical troubleshooting.
Automation Mindset: Demonstrated experience with AI Workflow Automation (e.g., using AI to automate status reporting, Slack/Jira integrations, or release notes generation).
DevOps Ecosystem: Experience with tools such as Git, Jenkins, Gerrit, or Puppet to support build, integration, and deployment pipelines.
SDLC Depth: Deep knowledge of the software development lifecycle and experience applying Agile and Scrum methodologies.
Technical Literacy: Basic understanding of database design (SQL) and Web Services (REST/SOAP).

Nice To Haves

Advanced AI Implementation: Experience building or utilizing custom AI agents to monitor release health or perform sentiment analysis on QA feedback.
Payments Expertise: Previous experience working with Point of Sale (POS) systems or in the payments industry.
CI/CD Maturity: Familiarity with high-availability or business-critical software systems and distributed multi-module applications.
DORA Metrics focus: A passion for improving deployment efficiency using data-driven performance metrics.

Responsibilities

AI-Driven Orchestration: Utilize AI assistants (such as Google Gemini and GitHub Copilot) to automate release documentation, summarize change logs, and streamline communication across global teams.
Workflow Automation: Identify, design, and implement AI-powered workflow automations to streamline the intake process, triage release blockers, and optimize repeatable deployment tasks.
Manage End-to-End Workflows: Coordinate closely with technical leads, product owners, and QA to ensure seamless software delivery across our distributed ecosystem.
Process Optimization: Drive continuous improvement in release planning and delivery—you are always looking for smarter, faster (AI-augmented), and more reliable ways to get code into production.
Risk Mitigation: Flag risks early using data-driven insights; manage scope changes and solve release-related issues before they impact the merchant experience.
Release Readiness & Governance: Run milestone reviews and represent the team in weekly CAB (Change Advisory Board) meetings, ensuring every deployment is backed by thorough planning and stakeholder alignment.
Configuration Management: Provide guidance to development and QA teams on best practices for source control and configuration management within a CI/CD framework.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave