Release Management Analyst II- Bala Cynwyd, PA

TMNA Services•Bala Cynwyd, PA

1d•Onsite

About The Position

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States. The Release Management Analyst will be the main point of contact for all Release Management activities, responsible for orchestrating all releases, including communication to impacted companies and stakeholders. This role involves running multiple meetings from release planning to readiness reviews, ensuring development and testing efforts are complete and compliant with Release Management processes. Adherence to Change Management processes, including task completion, approvals, and representation at Change Advisory Board meetings, is also required. The Analyst will work with Project Managers to orchestrate necessary milestones for Release Management, QA, User Acceptance, and Change Management teams. Additionally, the Analyst will create and maintain Release-related metrics and communicate them to management stakeholders. The Analyst will also act as a secondary Non-Production Environment Analyst as needed, assisting in the coordination of environmental refreshes across Group Companies, coordinating with Project Managers on environmental allocations, and handling all environment-related communications, meetings, and reporting.

Requirements

Bachelor's degree (preferably in MIS, IT, or Business)
5-7 years’ experience in release management required
Extensive understanding of Software Development Lifecycle (SDLC)
Extensive understanding of Release Management and Project Management practices and procedures
Outstanding strategic insight to understand and consider relevant organizational / departmental impacts of decisions and departmental growth strategy
Subject matter expertise-level working experience in problem solving and analytical skills
Excellent verbal and written communication skills, with the ability to present to all levels of management
Exceptional interpersonal relationship building skills: able to work with a variety of people and groups at multiple levels in a constructive and collaborative manner
Strong time management skills to achieve objectives and meet deadlines
Strong customer service orientation (responsive, consultative, collaborative, and accurate)
Ability to translate complex release status into clear, audience-appropriate communications (engineers through executives), including concise risk/impact statements and decision points
Risk-based decision-making: evaluate readiness, weigh tradeoffs, and drive timely go/no-go recommendations with appropriate approvals and documented rationale
Operational execution discipline under time pressure: coordinate cutovers, monitor progress, and maintain accurate run-of-show and checkpoints during deployment windows
Ability to triage issues quickly: gather facts, assess impact/severity, coordinate SMEs, and escalate effectively to restore momentum and protect stability
Ability to enforce process governance without slowing delivery: ensure release/change artifacts are complete (plans, evidence, approvals, backout), while coaching teams on “how” and “why"
Data-driven mindset: build and maintain release metrics/dashboards, identify trends (defects, incidents, CFR, cycle time), and drive corrective actions through closure
Strong dependency management: surface cross-team impacts early, negotiate sequencing, and maintain a single, trusted view of release readiness
Ability to facilitate cross-functional groups: lead meetings to outcomes, manage conflict constructively, and secure commitments from engineering, QA, UAT, and operations partners

Nice To Haves

Insurance knowledge/certifications a plus
Experience and understanding of Dev-ops, Agile and SAFE a plus
Hands on working experience with Azure DevOps (ADO) preferred
Hands on working experience with Microsoft PowerBi preferred
Knowledge of Onshore-Offshore resourcing and management model preferred

Responsibilities

Own end-to-end orchestration of planned production releases (planning → readiness → deployment → verification), including creation of a yearly release calendar/cadence, stakeholder communications, and deployment tracking
Facilitate core release ceremonies (planning/readiness/stand-ups) and publish the artifacts (agenda, decisions, action items, risk/issue log, and go/no-go outcomes) with clear owners and due dates
Coordinate cross-team Enterprise Release readiness (App Dev/QA/UAT) by validating entry/exit criteria, tracking dependencies, and escalating blockers to protect the release date while maintaining adherence to release management standards
Drive change record quality and completion: review change tickets as needed, ensure evidence/approvals/implementation & backout plans are complete, in CAB through closure (including post-implementation validation)
Partner with Project Managers for major go-lives by creating implementation plans, by defining integrated milestones, and readiness checkpoints across Release/QA/UAT/Change, ensuring deliverables are produced on time and that process exceptions (if any) are documented and approved
Maintain and improve release reporting (dashboards): define metrics (throughput, success rate, defects/incidents, change failure rate, cycle time), automate collection where feasible, and communicate trends and actions to leaders
Own communications and coordination for non-standard releases (patch/hotfix): define timeline, stakeholders, required approvals, deployment plan, validation steps, and post-release summary
Maintain the Known Defects (Risk Acceptance/Fail Forward) log for each release: document bugs approved to go to production, capture business/technical risk, required signoffs, workaround/monitoring plan, and target remediation date; report status through go-live and closure
During deployment windows, provide structured “release command” coordination: real-time status updates, issue triage/escalation, cutover checkpoints, and final completion confirmation to impacted companies and stakeholders
Provide scheduled off-hours/weekend release support for Sunday Enterprise Releases (approximately 5 Sundays/year), including execution coordination, communications, and post-release validation