Principal Manager, Quality Assurance- Bala Cynwyd, PA

TMNA Services•Bala Cynwyd, PA

4d•Onsite

About The Position

In support of the VP of Quality Assurance, this role works closely with IT and business leaders to formulate and implement comprehensive QA strategies and policies. The Principal Manager, Quality Assurance provides strategic leadership and hands-on technical expertise in Automation and Performance engineering. This pivotal role is responsible for building and advancing intelligent, Java/Python based automation frameworks and performance testing solutions while exploring and implementing next-generational approaches including AI-driven testing to ensure product quality and compliance with industry standards and regulations. The role combines strong leadership, strategic planning, technical oversight and active hands-on contribution to drive innovation in quality assurance practices across TMNAS.

Requirements

Bachelor’s Degree preferred (preferably in MIS, IT, or Business)
12+ years of relevant experience with a proven track record of leadership and management of teams for at least 5 years
5+ years of experience working in P&C Insurance preferred
Master's degree preferred
5+ years of experience working in P&C insurance
Strong knowledge of QA methodologies, tools, and best practices
Experience with test automation tools and frameworks
Extensive experience in data warehousing, data engineering, or a similar role, with a demonstrated track record of successful leadership and project management
Proficiency in data modeling, ETL processes, and data integration technologies
Strong knowledge of data warehousing platforms (e.g., SQL Server, Oracle, Teradata, Snowflake) and related tools
Familiarity with data governance, data security, and compliance standard
Ability to weigh business needs against security concerns and articulate to management
Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels
Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations
Working knowledge of Microsoft Office, and strong knowledge in Microsoft Excel preferred
Ability to write business requirements and functional specifications
Strong writing and communication skills
Strong customer service orientation toward Business Units requiring financial consultation (responsive, consultative, collaborative and accurate)
Strong project management skills: Plan, organize, monitor, and control projects, ensuring efficient utilization of resources, to achieve project objectives and deadlines
Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization
Superior attention to detail
Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
Ability to work independently and without supervision
Ability to work and lead effectively as part of a team

Nice To Haves

Certifications in QA or related fields (e.g., ISTQB, CSTE) a plus

Responsibilities

Heads the Automation Engineering and Performance Engineering functions for the QA organization, providing strategic direction, technical leadership and hands-on guidance to scalable, efficient, and intelligent automation frameworks
Drives Innovation in test automation by actively exploring, evaluating, and implementing next generational automation approaches, including AI/ML powered testing, intelligent test generation, self-healing scripts and advance performance engineering and security validation solutions to significantly improve quality speed and efficiency
Serves as a hands-on technical contributor in Python/Java based automation development. Leverages strong proficiency in Python along with Key automation packages such as Selenium, playwright, pytest, PyAutoGUI, Appium, Pandas, NumPy and AI/ML libraries to develop scalable automation solutions, performance tests and intelligent quality automation
Supports day-to-day activities involving Quality Assurance Analysis.
Establishes, supervises, and maintains QA processes, including testing methodologies, quality metrics, and performance benchmarks.
Formulates and implements QA strategies and policies to ensure product quality and compliance with industry standards and regulations
Supervises the development and execution of test plans, including manual and automated testing, to identify defects and ensure product quality
Works closely with other departments such as Product Development, Engineering, Operations, and Customer Service to ensure quality standards are integrated throughout the product lifecycle
Provides oversight for identifying, evaluating, and recommending potential technology-driven solution options in collaboration with IT colleagues and business teams