Concierge The Residence at Bala Cynwyd

LCB Senior Living•Bala-Cynwyd, PA

21h•Onsite

About The Position

LCB Senior Living is hiring a part-time Concierge at The Residence at Bala Cynwyd. This role is essential in promoting the mission and core values of the Residence and LCB Senior Living, and plays an active role in growing community occupancy by representing and interacting positively with potential residents, family members, and professionals. The Concierge is responsible for handling incoming telephone calls and greeting guests professionally, maintaining the front desk, and responding to emergency situations. This is a rewarding role working with seniors.

Requirements

Must have knowledge of basic telephone reception systems and techniques.
The ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner.
The ability to respond calmly to emergency situations is essential.
The ability to communicate in English both orally and in writing is essential.
Focused and dedicated to provide excellent customer service
The ability to handle emergency situations calmly and completely is essential.
Requires six months to one-year prior reception experience in an office environment.
Finger and hand dexterity to handle and manipulate instruments and equipment.
Visual and auditory acuity.
Must be able to lift a minimum of fifteen (15) lbs. and be able to carry objects.
Must be able to push and pull carts, and continuously walk, sit and stand.
Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
Must use good body mechanics.
Must be able to type and use a computer.

Nice To Haves

Typing or word processing experience is preferred.
A high school diploma or GED is preferred.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
Have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
Greet guests and visitors in a professional and courteous manner and directs them accordingly.
File correspondence.
Sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front desk activities.
Maintain the front desk in a neat and orderly manner.
Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
Attend required in-service training sessions and orientations.
Respond to residents needs in a courteous manner.
Update the communication log book on a regular basis.
Maintain community brochures and stock.