Release Health & Delivery Governance Manager

Zelis • St. Louis, MO

13d • $105,000 - $133,000 • Hybrid

About The Position

The Release Health & Delivery Governance Manager is responsible for improving operational visibility, governance alignment, and release-health reporting across enterprise delivery systems supporting ZAPP and ZPS platforms. This role operates within Delivery Optimization and partners across Engineering, QA, Release Management, SRE/Incident Management, Platform Operations, and Operational Support to help improve release predictability, operational readiness, delivery stability, and cross-functional coordination throughout the release lifecycle. The role focuses on operational telemetry synthesis, release-health reporting, governance visibility, and continuous delivery optimization by helping align fragmented operational signals across: release execution, escaped defects, incidents/MIMs, retrospectives, deployment telemetry, and operational support workflows into actionable operational insight and delivery-health visibility. This is not a traditional QA management or release coordination role. Engineering, QA, SRE, and Release Management teams remain accountable for execution within their operational domains. The Release Health & Delivery Governance Manager serves as a complementary operational governance and delivery intelligence function focused on: operational visibility, telemetry alignment, release-health trend analysis, governance reporting, cross-functional operational coordination, and continuous improvement of enterprise release-health practices. The ideal candidate possesses strong systems-thinking, operational risk analysis, release governance, and cross-functional leadership skills, with the ability to translate complex operational telemetry into meaningful organizational insight and actionable delivery-health improvements.

Requirements

• Strong understanding of enterprise software delivery and operational release management
• Experience with: release governance, incident management, operational support, enterprise delivery systems, delivery-health metrics, operational reporting
• Familiarity with: Agile / DevOps delivery models, Jira / Confluence, deployment tooling, telemetry/monitoring systems, operational dashboards, AI-assisted operational analysis
• Ability to synthesize qualitative and quantitative operational signals into actionable insights
• Strong systems-thinking and operational risk-analysis capability
• Strong cross-functional operational leadership capability
• Ability to influence across technical and operational organizations
• Comfortable operating in ambiguous and evolving operational environments
• Strong facilitation and operational alignment skills
• Strong executive communication and operational storytelling ability

Nice To Haves

• Experience supporting enterprise-scale releases across multiple applications or operational domains
• Experience with operational governance, service management, or delivery optimization functions
• Experience with incident attribution, release retrospectives, or operational telemetry analysis
• Experience with operational maturity or continuous-improvement initiatives
• Familiarity with ITIL, Lean, Agile, DevOps, SRE, or operational excellence frameworks

Responsibilities

• Facilitate and improve release readiness visibility and governance across enterprise release cycles
• Support standardized rollback governance visibility and escalation alignment
• Help define and operationalize consistent release-health standards and reporting practices
• Improve cross-functional release execution alignment
• Support recurring release-health operational reviews and follow-up coordination
• Help synthesize release-health telemetry across: Incidents / MIMs, Jira, Deployment data, Release retrospectives, Operational support signals, Environment readiness indicators, Operational trend analysis
• Improve release-related incident attribution visibility
• Help identify recurring operational delivery risks and bottlenecks
• Support operational telemetry alignment and signal classification practices
• Deliver operational release-health summaries
• Develop delivery-health dashboards and scorecards
• Conduct trend analysis and release-health reporting
• Provide leadership watch-list reporting
• Offer operational risk visibility and escalation support
• Identify recurring release friction and operational instability
• Track improvement across release cycles
• Perform delivery-health trend analysis
• Provide operational maturity recommendations
• Support shift-left operational readiness improvements
• Support for AI-assisted telemetry and operational intelligence initiatives
• Operationalize release-health reporting standards
• Support consistency in release-health reviews and operational reporting
• Improve operational visibility into release stability and delivery-health trends
• Help align operational telemetry across multiple teams and systems
• Distinguish release-induced operational issues from unrelated operational events
• Improve operational attribution quality across release telemetry and incident management
• Identify recurring operational patterns and delivery-health trends
• Transform fragmented operational telemetry into actionable release-health visibility
• Partner with Delivery Optimization and AI initiatives to improve operational insight and reporting
• Support future-state operational intelligence capabilities and telemetry maturity initiatives
• Identify organizational bottlenecks and release friction points
• Improve visibility into dependency-related release instability
• Improve cross-team operational coordination during release execution
• Support flow optimization across delivery systems
• Partner across: Engineering, QA, SRE, Release Management, Operational Support, Platform teams
• Facilitate operational reviews focused on systemic improvement rather than blame
• Help balance delivery velocity with operational stability and client-impact awareness
• Deliver concise operational summaries that clearly communicate: what happened, operational impact, contributing systemic factors, emerging trends, and operational areas requiring improvement

Benefits

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed