Release Engineer

Raintree Systems, Inc.

2d•Remote

About The Position

The Release Manager coordinates software releases across multiple technology stacks, ensuring cross-team dependencies are managed, releases are ready, and customer-facing teams are prepared. Working with Engineering, Product, QA, the Release Team, and Change Management, this role provides end-to-end visibility into release status, customer impact, and feature availability. The role also performs approved feature enablement during U.S. business hours, complementing the Release Team’s regular operations. This position is fully remote and may ideally be performed from designated U.S. states: AL, AZ, FL, GA, IN, IL, MA, MD, MI, MS, NC, OK, OH, PA, SC, TN, TX, VA, or WI.

Requirements

Experience in software release management, technical project coordination, or engineering operations.
Understanding of software development, testing, deployment, and release processes.
Strong cross-functional coordination, organization, and communication skills.
Ability to manage technical dependencies, release risks, and competing priorities.
Technical literacy to interpret release information and operate feature flags using established procedures.
Ability to work U.S. business hours on a sustained basis.

Nice To Haves

Experience with enterprise SaaS, single-tenant and multi-tenant products, or customer-specific deployments.
Familiarity with feature flags, CI/CD pipelines, and release automation.
Experience in healthcare software or another regulated industry.
Experience with Jira, Jira Service Management, and Confluence.
Experience coordinating releases across multiple products or technology stacks.

Responsibilities

Maintain a consolidated view of release schedules, cross-stack dependencies, and customer-specific requirements.
Coordinate release plans across Engineering, Product, and the Release Team.
Identify and escalate release risks, conflicts, and dependencies.
Track feature readiness, deployment prerequisites, and customer availability across technology stacks.
Execute approved customer-specific feature flag enablement during U.S. business hours, following established procedures and change controls.
Maintain visibility into enabled features and coordinate handoffs with the Release Team.
Verify that required testing, approvals, and operational readiness criteria are complete before release.
Confirm deployment and rollback procedures are documented and validated by responsible teams.
Escalate unresolved readiness gaps and risks before release.
Coordinate release readiness across Engineering, QA, Product, Implementation, Support, and other stakeholders.
Ensure customer-facing teams are prepared for changes before they become available.
Coordinate customer-specific release schedules and rollout readiness.
Maintain accurate release status, schedules, and customer-impact information.
Coordinate release notes, internal communications, documentation, and training readiness.
Identify environments and supporting materials that require updates following a release.
Confirm successful delivery and feature availability for intended customers.
Coordinate post-release follow-up, issue escalation, and lessons learned.
Improve release predictability, visibility, and cross-team coordination.