Release Customs Analyst

Livingston International•El Paso, TX

23h•Remote

About The Position

We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs. Reporting to the Manager, Service Delivery, this is a remote role responsible for the timely processing and release of all client shipments. The ideal candidate has strong computer or administrative skills, is bilingual, and is able to work Monday through Friday 10am to 7pm CST. Experience creating customs entries is a plus.

Requirements

Excellent oral and written communication and organizational skills
Client Service oriented -- interpersonal skills with internal/external clients and coworkers
Ability to handle large volumes and meet tight deadlines
Attention to detail; organization, completeness and accuracy
Good analytical skills with problem-solving ability
Ability to make decisions and recommendations within authorized limitations
Excellent time management skills
Knowledge of Word and Excel software.
High School/GED or equivalent

Nice To Haves

Experience creating customs entries is a plus.
Associates Degree or post-secondary education

Responsibilities

Ensure accurate and timely processing of shipments which could include all modes of transportation.
Create customs entries through review, proper selection of client records, proper data entry, and interpretation of documentation for all clients' shipments.
Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate.
Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code
Work with the Release Import Analyst's or the client service team as required for missing documentation, information or instructions necessary to release a shipment.
Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations.
Research and respond to Call Center requests for information (ranges from BOL update to driver waiting) in a professional manner via email
Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards.
When applicable, assist in billing and data entry (ASR – automated systems rating) where required.
Participate fully with other team members in the day-to-day operation of Release Operations.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.