Release & Change Manager (ITIL)

Scene+•Toronto, ON

9d•Hybrid

About The Position

At Scene+, we foster an entrepreneurial spirit that drives our mission: making tomorrow even more rewarding for our members. As a unique joint venture between Cineplex, Empire, and Scotiabank, and a network of partners, we have spent over 17 years delivering unparalleled rewards and experiences. As we scale and evolve, our focus on innovation and technology is redefining what it means to be an iconic brand that prioritizes a member-centric experience. Data is not just a tool for us. It’s the engine powering our growth strategy and our journey to becoming Canada’s most beloved loyalty program. We leverage it to provide personalized rewards and create meaningful connections with our members. Joining Scene+ now means stepping into a role where your passion and skills can make a tangible impact on millions of members. With rewards for every lifestyle, we believe there’s always something to look forward to. Come be a part of our journey - create exceptional outcomes, collaborate across teams, and shape the future with us. Reporting to the Director, Information Security and IT Operations we are hiring a Release & Change Manager (ITIL) to establish and lead a structured release and change management function across our technology environment. In this newly created role, you will coordinate the planning, governance, and execution of releases across internal engineering teams and external delivery partners, ensuring changes are introduced in a controlled, transparent, and well-communicated manner. You will act as the central point of coordination for the release lifecycle, bringing together multiple workstreams to ensure dependencies, risks, approvals, and rollout plans are clearly understood before changes move into production. Working closely with technology leaders, vendors, and operational teams, you will help mature release management practices aligned with ITIL principles, improving predictability, accountability, and stability across our systems and platforms. This job posting is for a newly created vacancy that is a full-time, hybrid role working three days per week on site in our Toronto office. This role offers the opportunity to establish the release management function, work at the center of major initiatives as the partner ecosystem and technology platforms expand, and influence across teams by collaborating with architects, engineering teams, vendors, and leadership to coordinate releases, manage risk, and ensure structured and well-communicated changes.

Requirements

Experience in release management, change management, program delivery, or technology operations within complex technology environments.
Understanding of how to coordinate enterprise releases across multiple teams and stakeholders, ensuring changes are planned, reviewed, and implemented in a controlled and well-governed manner.
Experience working with ITIL-aligned processes, particularly release management and change enablement.
Comfortable facilitating Change Advisory Board (CAB) discussions, managing approvals, and ensuring releases meet defined governance, risk, and documentation standards.
Highly organized and able to manage multiple concurrent initiatives.
Ability to track dependencies, maintain release calendars, and ensure the right information, approvals, and documentation are in place before changes move forward.
Foundational understanding of technology environments and comfortable working with engineering and architecture teams.
Understanding of concepts such as APIs, DevOps pipelines, environments, and system integrations.
Confident working across teams and influencing stakeholders without direct authority.
Ability to bring together internal teams and external partners, ensuring releases are communicated clearly and executed in alignment with agreed governance processes.
Enjoy bringing structure to complex environments and strengthening release lifecycle governance.
Motivated to introduce stronger processes, reporting, and operational discipline that improve release predictability and reduce risk.