Relationships Specialist

Awaze • Norwich, KS

4d • Onsite

About The Position

We’re looking for a Relationship Specialist to support our prestigious James Collection portfolio in Wroxham, becoming a trusted partner to our holiday homeowners and helping their properties perform at their very best. As our Relationship Specialist, your mission is to build trusted, long-term relationships with a carefully curated portfolio of James Collection owners, delivering the highly personalised, relationship-led service they expect. With a visible local presence in Wroxham, you’ll combine exceptional service with commercial insight to strengthen owner loyalty, protect the reputation of the James Collection and support the continued growth of the portfolio.

Requirements

• Experience delivering exceptional customer, owner or client service in a premium environment.
• Excellent relationship-building, communication and stakeholder management skills.
• Excellent organisation and attention to detail, with the ability to prioritise effectively.
• A professional and solutions-focused approach, with the confidence to handle sensitive or complex queries with care.
• A collaborative mindset and the ability to work effectively across operational, commercial and service teams.
• Full, clean driving license.

Nice To Haves

• Knowledge of the Wroxham or wider Norfolk holiday letting market would be an advantage.

Responsibilities

• Build strong, trusted relationships with James Collection owners, tailoring your communication and support to their individual needs.
• Develop an in-depth understanding of each property and regularly visit homes to identify opportunities to enhance presentation, guest appeal and commercial performance.
• Use market insight, pricing data and your local knowledge to make proactive recommendations that help owners get the best from their properties.
• Protect and champion the prestige of the James Collection through every owner interaction.
• Maintain accurate CRM records and prioritise activity, manage follow-ups and support effective portfolio management.
• Identify opportunities for referrals, testimonials and advocacy, helping strengthen the James Collection brand and local reputation.
• Support portfolio growth by identifying prospective owners and working closely with Business Development to create a seamless, premium experience.
• Act as the voice of our owners within the business, sharing feedback and insights that help improve our services.

Benefits

• Generous discounts on holidays across our brands
• Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed