Relationship Manager

Ballston Spa National Bank•Stillwater, NY

4d•Onsite

About The Position

Join the top Community Bank in the Capital Region! Make a difference for your customers in the communities where you live and work! Ballston Spa National Bank (BSNB) is seeking a Relationship Manager to lead our Stillwater Office and join our growing team! ABOUT BALLSTON SPA NATIONAL BANK (BSNB) We are proud to provide community banking to individuals, families, and businesses located in the greater Capital Region. Thirteen full-service banking offices provide products and services geared towards meeting the needs of the markets we serve. As a community-minded financial institution, we make giving back and volunteer work a priority.

Requirements

Associate's degree in business or related field required
Two to three years' experience in banking or related management position
Proven sales and leadership abilities required
Demonstrated organizational skills
Computer proficiency required

Nice To Haves

Bachelor's degree preferred
Additional supervisory experience preferred

Responsibilities

Provide client services and operational leadership within the branch.
Grow market share through customer and employee satisfaction.
Coach, motivate, and provide ongoing training in referrals, bank products, the client experience, and customer excellence to all branch employees.
Staffing, management, coaching and motivating the staff.
Handle complex service issues.
Ensure that security, audit and compliance procedures are followed as outlined in bank policy.
Primary service provider and reviews client product needs, cross sells appropriate bank products and makes referrals to other lines of business to meet branch goals.
Facilitate complex banking transactions, and identify opportunities to expand existing customer relationships.
Meet established branch sales goals.
Provide leadership through coaching, training, and mentoring of branch staff including ongoing timely performance feedback.
Create a positive working environment with a focus on customer service and team development.
Participate in community activities to network with clients and potential clients.
Enforce or ensure compliance with all laws and regulations governing financial institutions.