Relationship Manager

Bank of America•Lexington, KY

1d•Onsite

About The Position

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. It specializes in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. The company emphasizes that trust comes from transparency, with advisory teams having access to Merrill's investment insights and Bank of America's banking convenience. Merrill is committed to an in-office culture with specific requirements for office-based attendance, while also allowing for an appropriate level of flexibility based on role-specific considerations. The company values diversity in thoughts, business, employees, and clients, aiming to create a work community that is culture-driven, resilient, results-focused, and effective. Internal employees currently working from home are eligible to apply but may be required to work onsite if selected. This job is responsible for supporting the Financial Advisor (FA) team to further develop and enhance existing client relationships. Key responsibilities include serving as a primary point of contact for clients regarding non-administrative requests and needs, supporting relationship management activities, and developing, implementing, and monitoring the team's client service model. The position involves assisting with client meetings related to investment strategy, account performance, new products, and market developments to promote growth and acquisition. This role may also involve the provision of residential mortgage loans, making it subject to SAFE Act registration requirements. Relationship Managers dedicate the majority of their time to relationship management activities, acting as a key client contact for non-administrative needs, assisting with and attending client meetings, engaging portfolio managers, product specialists, and other relevant team members to coordinate sales and service activities. They also collaborate with the Financial Advisor and/or team Senior Business Manager to develop, implement, and monitor the team’s client service model.

Requirements

Either Series 7 and 66 licenses or Series 7, 63 and 65 licenses; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support
SAFE ACT Registration
Individuals in this role are required to maintain a Form ADV-2B, which provides clients details on individual’s experience and educational background, along with other requirements governed by the U.S. Securities and Exchange Commission (SEC)
Obtain and/or maintain at least one firm approved designation
Possess and demonstrate strong communication skills
Ability to lead through collaboration and influence without direct authority
Detail oriented with strong organizational skills and ability to manage multiple tasks and priorities at once
Thorough knowledge and understanding of the suite of Wealth Management products and services
Proven ability to manage risk and support sound decisions
Ability to research escalated client issues for response/resolution
High School Diploma / GED / Secondary School or equivalent

Responsibilities

Identify and own the client onboarding process
Document client interactions and provide team with time sensitive updates
Execute on team service model
Assist the Financial Advisor Team and/or Senior Business Manager in developing, and monitoring the team's client book segmentation strategy
Engage specialists/partners to address client's needs
Identify and own the client off boarding process
Attend client review meetings to assist in re-discovery conversations, capture notes and follow up in Salesforce, and track all actions/activities to ensure highest level of client service
Monitor and report on client satisfaction and manage the resolution of client escalations