Relationship Manager

Team Select Home Care•Minneapolis, MN

1d•Onsite

About The Position

The Relationship Manager (RM) is responsible for the operational oversight of an assigned client caseload and census within the branch. This role governs staffing, recruiting, scheduling, and relationship management to ensure patients are appropriately served and coverage is maintained. The Relationship Manager drives continuity of care, supports census stability, and ensures assigned cases are staffed efficiently and sustainably. Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in-home care. Founded in 2008, our mission is to change lives for the better. We advocate for families in need, treat our patients like the heroes they are, and empower our team members to make a meaningful difference every day. We specialize in long-term adult and pediatric private duty nursing, personal care services, and family caregiving programs, all with a personalized, patient-centered approach. Our commitment to excellence is reflected in everything we do, from the way we care for our patients, to how we support our team. We believe that our employees are the heart of our mission, and we’re dedicated to your growth and well-being. At Team Select, you’ll find opportunities for continuous training, career advancement, and professional development.

Requirements

Demonstrated ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.
Strong understanding of recruiting strategies and healthcare staffing processes.
Effective leadership and relationship-building skills.
Ability to exercise sound judgment and problem-solving in a fast-paced environment.
Strong organizational and communication skills.
Working knowledge of Microsoft Office including Outlook, Excel, and Word.
High School Diploma required.
Minimum one year of management experience in healthcare.

Nice To Haves

Bachelor’s degree in Business preferred.
Home health experience preferred.

Responsibilities

Maintain overall accountability for assigned caseload and census performance.
Provide staffing coverage for a typical caseload range which will vary by branch location.
Staff open shifts for assigned cases and proactively address coverage gaps.
Participate in on-call rotation for after-hours phone calls and staffing needs.
Maintain frequent and professional communication with families regarding staffing updates and care coordination.
Build and sustain strong relationships with field staff to support retention and engagement.
Collaborate with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs.
Promote positive working relationships that support patient satisfaction and branch stability.
Support achievement of branch financial metrics through effective staffing and census management.
Ensure accurate payroll verification in coordination with branch staff.
Oversee referral and intake coordination as assigned.
Ensure insurance eligibility and authorization requirements are addressed appropriately.
Adhere to company policies, state and federal regulations, and compliance standards.
Maintain confidentiality of employee, patient, and company information.
Maintain cross-functional collaboration with all branch departments ensuring processes and standards remain compliant.