Relationship Manager

KeyBank • New York, NY

1d • Hybrid

About The Position

The Relationship Manager, Commercial serves as a primary point of contact and trusted advisor for commercial clients. This role is accountable for handling all aspects of business development in the targeted geographic area. The Relationship Manager collaborates with other bankers and product partners to develop and deliver solutions to meet client needs and directs the implementation of proposed plans. Relationship Managers drive financial performance through profitable cash management/deposit growth and quality credit. KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you, sharing a purpose to help clients, colleagues, and communities thrive. The company offers supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities for growth.

Requirements

• Bachelor's Degree in accounting, finance, or related field or equivalent experience
• 5+ years of financial services related experience
• Prioritizing the needs, goals, and success of clients in every decision and interaction, ensuring tailored and responsive service.
• Making decisions that reflect high ethical standards, balancing client needs with regulatory and organizational responsibilities.
• Taking ownership of decisions, actions, and outcomes, and holding oneself and others responsible for delivering results.
• Analyzing complex problems and data to develop logical, well-reasoned solutions that support client and business objectives.
• Understanding the financial, operational, and strategic drivers of commercial organizations to provide relevant and impactful banking solutions.
• Effectively using customer relationship management systems to track interactions, manage pipelines, and support relationship development.
• Engaging clients in meaningful dialogue to uncover needs and deliver customized financial solutions that create measurable, sustainable value that aligns their needs with the bank’s capabilities and strategic goals.
• Possessing deep knowledge of commercial banking products and services, and how they apply to the unique needs of commercial clients.
• Systematically evaluate the likelihood and impact of risks and identify leading indicators to support informed decision-making and protect the client’s and bank’s interests.
• Ability to operate a motor vehicle with a valid driver's license

Nice To Haves

• Master's Degree
• 1+ years formal commercial credit training & experience from a bank or financial institution
• 1+ years of high performing experience providing financial expertise, counsel, and customized solutions to commercial clients in emerging to middle-market revenue brackets
• Experience working in relationship management teams with a proven understanding of the importance of balancing business development and asset quality
• Strong track record of achieving performance targets
• Involvement in relevant boards and/or industry organizations

Responsibilities

• Serve as the Trusted Advisor and Business Partner to clients, and functions as the Commercial Banking client "expert" and the primary contact for most client-related matters.
• Drive focused growth and business development efforts by creating and maintaining a clear and holistic understanding of the client's or prospect's business/industry.
• Manage strategic issues including, but not limited to raising capital, regulatory compliance, ownership transition planning, M&A and revenue cycle management.
• Educate the client on Key's expertise and capabilities in core product areas, including cash management, derivatives, equipment finance, and more.
• Identify cross-sell opportunities and collaborate with other Community Bankers and Product Specialists to structure, coordinate and sponsor credit and non-credit products/services.
• Maintain active prospecting efforts, including identification, qualification and calling, as well as develop an active Center of Influence (COI) referral network.
• Continuously improve functional/technical sales and credit expertise and transfer this knowledge to team members, partnering effectively with Credit Officers, as the first level sponsor for credit decisions.
• Lead credit processes and ensure asset quality, including underwriting, structuring, and portfolio management; prepare Asset Quality Reports and Risk Rating models for accurate risk assessment.
• Maximize profitability of assigned portfolio by effectively selling the value Key provides.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Benefits

• This position is eligible to earn a base salary in the range of $112,000.00 - $210,000.00 annually.
• Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
• Please click here for a list of benefits for which this position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees