Relationship Manager
About The Position
Ballston Spa National Bank (BSNB) is seeking a Relationship Manager to lead their Stillwater Office and join their growing team. BSNB is a community bank in the Capital Region, providing banking services to individuals, families, and businesses. They operate thirteen full-service banking offices and prioritize giving back and volunteer work. In this role, the Relationship Manager will provide client services and operational leadership within the branch, focusing on growing market share through customer and employee satisfaction. Responsibilities include coaching, motivating, and providing ongoing training to branch employees on referrals, bank products, client experience, and customer excellence. The Relationship Manager is also responsible for staffing, management, coaching, motivating staff, handling complex service issues, and ensuring compliance with security, audit, and bank policy procedures.
Requirements
- Associate's degree in business or related field required
- Two to three years' experience in banking or related management position
- Proven sales and leadership abilities required
- Demonstrated organizational skills
- Computer proficiency required
Nice To Haves
- Bachelor's degree preferred
- additional supervisory experience preferred
Responsibilities
- Primary service provider and reviews client product needs, cross sells appropriate bank products and makes referrals to other lines of business to meet branch goals.
- Able to facilitate complex banking transactions, and identify opportunities to expand existing customer relationships.
- Meets established branch sales goals.
- Provides leadership through coaching, training, and mentoring of branch staff including ongoing timely performance feedback.
- Create a positive working environment with a focus on customer service and team development.
- Participates in community activities to network with clients and potential clients.
- Enforce or ensure compliance with all laws and regulations governing financial institutions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
11-50 employees
