Relationship Mgr I - BB

PNC•Pittsburgh, PA

3d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Relationship Manager I role is part of PNC's Small Business Banking organization and is based at the Virginia Manor location in Pittsburgh. PNC is an in-office company; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The role manages relationships with new and existing clients in a book of business, working toward sales, revenue, and market-share goals. It typically serves clients with basic risk profiles and less complex needs, with a higher degree of supervision. With direction, the Relationship Manager acquires, expands, and retains client relationships; originates and supports financial analysis, negotiation, and documentation for credit and non-credit products and services; and manages risk and quality. The role identifies client opportunities and offers ideas based on clients' needs and financial well-being, with a focus on engagement and loyalty. The Relationship Manager builds internal and external networks to acquire clients, expand existing relationships, and improve the client experience. The role presents PNC's full range of products and services, uses reporting and sales tools to identify and convert opportunities, and applies credit fundamentals and internal policies to evaluate and mitigate credit risk. Employees are expected to focus on customers and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Requirements

Typically requires a bachelor's degree or comparable combination of education, job-specific certifications, and experience, including military service.
Typically requires 3 or more years of relevant or direct industry experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Apply knowledge of credit fundamentals and internal credit policies to analyze, evaluate, and mitigate credit risk.
No required certifications.
No required licenses.

Nice To Haves

Book of business experience or knowledge.
Client relationship-building skills.
Knowledge of credit processes and credit products.
Customer engagement skills.
Decision-making skills.
Financial analysis skills.
Ability to identify sales opportunities.
Business acumen.
Client relationship management.
Customer experience management.
Critical thinking.
Effective communication.
Prospecting and selling skills.
Technology savvy.
Certifications are often desired.

Responsibilities

Manage relationships with new and existing clients in a book of business to grow sales, revenue, and market share in line with relevant sales goals.
Acquire, expand, and retain client relationships with direction to generate revenue and deepen share of wallet.
Originate and support financial analysis, negotiation, and documentation for credit and non-credit products and services.
Manage risk and quality for new and existing clients, identifying and mitigating regulatory, reputational, operational, and credit risks.
Identify client opportunities and provide ideas and insights based on clients' needs and financial well-being.
Increase client engagement and loyalty.
Build internal and external relationships, including community and industry relationships, to acquire clients, expand existing relationships, and enhance the client experience.
Present PNC's full range of products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies.
Adhere to PNC's Enterprise Risk Management Framework and prioritize customer needs and satisfaction in business decisions.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.