Relationship Mgr, Commercial

KeyBank • Akron, OH

3d • $116,000 - $216,000 • Hybrid

About The Position

The Relationship Manager, Commercial serves as a primary point of contact and trusted advisor for commercial clients, leading business development within a targeted geographic area. The role works with other bankers and product partners to develop and deliver client solutions and directs implementation of proposed plans. It drives financial performance through profitable cash management and deposit growth, as well as quality credit.

The Relationship Manager is the commercial banking client expert and primary contact for most client-related matters. The position develops a holistic understanding of clients’ and prospects’ businesses and industries, advises on strategic issues, educates clients about the bank’s capabilities, identifies cross-sell opportunities, and builds a prospecting and referral network. It also leads credit processes, supports accurate risk assessment, manages portfolio quality and profitability, and collaborates with Credit Officers and other partners.

The position is based at 540 White Pond Drive, Suite F, Akron, Ohio. Key prioritizes in-office presence while providing flexible options when work can be performed effectively in a mobile environment. Occasional travel, including overnight stays, may be required, and the role may involve driving to multiple locations in one day. The role requires a valid driver’s license.

The position offers an annual base salary range of $116,000 to $216,000 and eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives. A benefits list is available through the employer’s benefits link; specific benefits are not stated in the posting.

Requirements

• Bachelor’s degree in accounting, finance, or a related field, or equivalent experience.
• At least 5 years of financial-services-related experience.
• Prioritize client needs, goals, and success, providing tailored and responsive service.
• Make ethical decisions that balance client needs with regulatory and organizational responsibilities.
• Take ownership of decisions, actions, and outcomes and be accountable for results.
• Analyze complex problems and data to develop logical, well-reasoned solutions.
• Understand commercial organizations’ financial, operational, and strategic drivers.
• Use customer relationship management systems to track interactions, manage pipelines, and support relationship development.
• Engage clients to uncover needs and deliver customized financial solutions that create sustainable value.
• Possess knowledge of commercial banking products and services and their application to commercial clients’ needs.
• Evaluate the likelihood and impact of risks and identify leading indicators to support informed decisions.
• Demonstrate Key’s values and abide by Key’s Code of Conduct.
• Ability to communicate face to face and by phone, use a PC or laptop frequently, and occasionally lift, push, or pull bags weighing up to 10 pounds.
• Ability to travel occasionally, including overnight stays, and potentially drive to multiple locations in one day; a valid driver’s license is required.

Nice To Haves

• Master’s degree.
• At least 1 year of formal commercial credit training and experience at a bank or financial institution.
• At least 1 year of high-performing experience providing financial expertise, counsel, and customized solutions to commercial clients in emerging to middle-market revenue brackets.
• Experience working in relationship management teams and understanding the balance between business development and asset quality.
• A strong track record of achieving performance targets.
• Involvement in relevant boards and/or industry organizations.

Responsibilities

• Serve as a trusted advisor and business partner to clients, acting as the commercial banking client expert and primary contact for most client-related matters.
• Drive focused growth and business development by developing and maintaining a holistic understanding of clients’ and prospects’ businesses and industries.
• Manage strategic issues, including raising capital, regulatory compliance, ownership transition planning, mergers and acquisitions, and revenue cycle management.
• Educate clients about the bank’s expertise and capabilities in areas including cash management, derivatives, and equipment finance.
• Identify cross-sell opportunities and collaborate with Community Bankers and Product Specialists to structure, coordinate, and sponsor credit and non-credit products and services.
• Maintain active prospecting efforts, including identification, qualification, and calling, and develop a Center of Influence referral network.
• Improve functional, technical, sales, and credit expertise; transfer knowledge to team members; and partner with Credit Officers as the first-level sponsor for credit decisions.
• Lead credit processes and ensure asset quality through underwriting, structuring, and portfolio management; prepare Asset Quality Reports and Risk Rating models.
• Maximize the profitability of the assigned portfolio by effectively selling the value the bank provides.
• Perform other duties as assigned and comply with KeyBank policies and procedures, ethical conduct requirements, conflict-of-interest rules, and obligations to act in clients’ and the bank’s best interests.

Benefits

• Incentive compensation eligibility, which may include production, commission, and/or discretionary incentives.
• A benefits list is available through the employer’s benefits link, but specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level