Relationship Mgr I - BB

PNC Bank•Pittsburgh, PA

2d•Onsite

About The Position

As a Relationship Manager I in PNC's Small Business Banking organization, the employee manages relationships with new and existing clients to grow sales, revenue, and market share. The role typically serves clients with basic risk and less complex needs and works with a higher degree of supervision. The position is based at PNC's Virginia Manor location in Pittsburgh. PNC describes itself as an in-office company and encourages candidates to confirm workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The Relationship Manager acquires, expands, and retains client relationships; originates and documents credit and non-credit products and services; analyzes and negotiates credit; manages risk and quality; and identifies client opportunities based on an understanding of financial needs. The role builds internal, community, and industry relationships, presents the full range of PNC products and services, and uses reporting and sales tools to identify and convert sales opportunities. The employee is expected to apply credit fundamentals and internal credit policies to evaluate and mitigate credit risk. Successful employees demonstrate customer focus and manage risks in accordance with PNC's Enterprise Risk Management Framework. The position typically requires a bachelor's degree and at least three years of relevant or direct industry experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Requirements

Typically requires a bachelor's degree; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
At least 3 years of relevant or direct industry experience is typically required.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer focus: understand values and practices that prioritize customer needs and satisfaction and use that understanding to create customized customer solutions.
Risk management: assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Book of business experience
Client relationship building
Knowledge of credit processes and credit products
Customer engagement
Decision-making
Financial analysis
Identifying sales opportunities
Competencies in business acumen, client relationship management, customer experience management, critical thinking, effective communication, prospecting, selling, and technology savviness
Certifications are often desired; no specific certification is required.

Responsibilities

Manage relationships with new and existing clients in a book of business to grow sales, revenue, and market share.
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
Originate, financially analyze, negotiate, and document credit and non-credit products and services.
Manage risk and return and maintain quality for new and existing clients.
Identify and mitigate regulatory, reputational, operational, and credit risks.
Identify client opportunities and provide ideas and insights based on clients' needs and financial well-being.
Increase client engagement and loyalty.
Build internal and external relationships, including community and industry relationships, to acquire clients, expand existing relationships, and improve the client experience.
Present the full range of PNC products and services to clients.
Use reporting and sales tools to identify and convert sales opportunities.
Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies.
Apply customer-focused practices and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service