Relationship Management Manager- Employer Services (Remote)

Experian • Madison, MS

3d • Remote

About The Position

The Relationship Management Manager, Employer Services builds and maintains positive relationships with clients, driving business growth, and leading a team of Relationship Managers. Your role will involve strategic planning, customer service, and sales management to enhance profitability and customer satisfaction. We are looking for a leader committed to achieving meaningful outcomes, with a record of success in relationship management, sales, or account management leadership. You bring effective decision‑making, financial understanding, relationship‑building skills, and the ability to partner with stakeholders internally and externally.

Requirements

• Bachelor's degree or equivalent experience.
• 3+ years of experience in sales/account management leadership, with experience leading client-facing teams, managing revenue retention and growth, and delivering high renewal rates and customer satisfaction.
• Financial knowledge, including experience managing revenue performance, renewal health, and retention outcomes.
• Experience using VOC insights to identify innovation opportunities and improve client experience.
• Knowledge of Employer Services, including Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, and ACA.
• Proficiency with CRM platforms, reporting tools, and sales/account management systems.
• Customer-focused with experience building trusted relationships with clients and internal partners.

Responsibilities

• Manage revenue performance across assigned accounts, including forecasting, renewals, retention trends, and growth opportunities, while driving high renewal rates and protecting strategic client revenue.
• Leverage VOC, client feedback, and service metrics to improve customer satisfaction, resolve issues, and identify service, product, and innovation opportunities.
• Establish and drive accountability for team KPIs, objectives, and performance outcomes.
• Lead, coach, and develop Relationship Managers through performance management, mentoring, and capability building.
• Use business, operational and analytical skills to assess portfolio health, mitigate risk, connect client needs to solution adoption, and support long-term growth.
• Present business reviews, revenue performance, VOC insights, and strategic recommendations to clients and senior leaders.
• Maintain awareness of market conditions, trends, and industry developments to guide strategy.

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager