Relationship Management Fellow I
About The Position
As a Relationship Management Fellow I, you own a portfolio of strategic, enterprise-level client relationships and serve as the primary point of accountability for revenue growth, retention, and satisfaction across the full Fiserv solutions portfolio. You work directly with C-suite and senior executives at client organizations, coordinate with internal Fiserv business units to structure large bundled technology deals, and take direction from Enterprise Relationship Managers on account strategy. The relationships you build and the account plans you execute directly shape how clients experience and expand their partnership with Fiserv. This role requires frequent travel (25%+). Candidates must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.
Requirements
- 12+ years of experience in financial services or banking, including strategic account management and revenue growth for enterprise clients.
- 12+ years of experience structuring large bundled technology deals, managing profit and loss (P&L), and driving delivery, sales, and account management outcomes in a large matrixed technology product or services organization.
- Experience managing C-suite client relationships to develop strategic account plans and expand solution footprint.
- Experience structuring and negotiating large bundled technology deals to meet revenue targets and retain clients.
- Experience analyzing market trends and competitive dynamics to identify pipeline opportunities and forecast financial outcomes.
- Bachelor's degree or higher in Business, Finance, Technology, or a related field, or an equivalent combination of education, related experience, and/or military experience.
- Valid and unrestricted U.S. work authorization; sponsorship is not available now or in the future.
- Frequent travel (25%+).
Nice To Haves
- Financial services or banking experience with regulatory, credit, or payments domain knowledge beyond general technology services.
- Graduate-level business education applied to strategic planning, financial modeling, or executive communication in a client-facing role.
- Familiarity with enterprise account planning methodologies used in large matrixed technology or financial services organizations.
- Experience learning and positioning a broad portfolio of integrated technology solutions to financial institution clients.
Responsibilities
- Own a portfolio of strategic, pan-Fiserv client relationships at the C-suite level, serving as the primary point of accountability for revenue growth, retention, and client satisfaction across all Fiserv solutions.
- Build and execute account plans that expand the Fiserv solution footprint within each assigned client, grow wallet share, and advance joint pipeline with internal Business Units.
- Structure and negotiate large bundled technology deals by coordinating across Fiserv Business Units, aligning solutions to client needs, and closing agreements that meet financial targets.
- Assess account health across the assigned portfolio within the first 90 days by establishing C-level relationships, identifying risks and opportunities, and documenting findings in a prioritized account review.
- Monitor market trends, competitive activity, and client-side mergers and acquisitions to anticipate changes in client needs and position Fiserv solutions proactively.
- Forecast pipeline and financial outcomes accurately, tracking progress against revenue targets, client retention metrics, Client Health Survey results, and Net Promoter Score commitments.
- Translate complex, multi-solution Fiserv capabilities into clear business cases that resonate with senior client executives and drive purchase decisions.
Benefits
- Fuel Your Life program supporting physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof peer recognition program with points redeemable for rewards.
- Eight Employee Resource Groups.
- Professional growth through training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning, including 401(k) match and discounted shares through the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
