Relationship Banking Specialist

1ST SUMMIT BANK•Cambria Township, PA

About The Position

The Relationship Banking Specialist attracts, advises, and serves existing and prospective customers, helping them work toward financial wellness through in-depth conversations, attentive service, and proactive recommendations. The role builds customer relationships, responds promptly to requests, assesses and resolves problems, and makes daily lead calls to retain and develop business. The specialist maintains knowledge of banking products and services and collaborates with Wealth Management, Electronic Banking, and Loan partners to provide financial solutions. The position processes customer transactions, opens accounts, supports electronic banking needs, and provides administrative and operational support to the branch and its team. The role requires strict adherence to security procedures and applicable banking requirements, including the Bank Secrecy Act and USA Patriot Act, as well as safeguarding customer information. The specialist participates in departmental meetings and goal-setting activities and performs other duties as assigned. This position does not supervise employees.

Requirements

High school diploma or GED.
1–3 years of customer service, retail, cash handling, sales, or other customer service experience.
Excellent verbal and written communication skills.
Exceptional organizational skills and strong attention to detail.
Basic computer skills and digital awareness.
Typing speed of 40 words per minute.
Results-oriented approach.
Manual dexterity and numerical skills.
Knowledge of products, services, and office functions.
Positive, enthusiastic attitude and ability to multitask.
Proficiency with Microsoft Office Suite or related software.

Nice To Haves

Associate's degree.
Experience in banking, financial services, or another relationship-focused role.

Responsibilities

Conduct in-depth customer conversations in person and by phone using the C.A.R.E. model to support customers' financial wellness.
Provide extraordinary customer service and respond directly and promptly to customer requests and needs.
Develop a top customer calling list and complete High Touch Calls with recommendations based on customer relationships.
Listen to, assess, and resolve customer problems.
Complete daily IQ Lead calls to retain existing business and bring in new business.
Maintain knowledge of products and services and collaborate with Wealth Management, Electronic Banking, and Loan partners to meet customer needs.
Open new accounts and process transactions using the platform and teller processing systems.
Process cash advances, prepaid cards, check orders, and other transactions.
Provide electronic banking solutions and answer customers' technical questions.
Support the PBO/Supervisor and team by tracking departmental goals, communicating, and organizing priorities to meet customer needs and deadlines.
Assist with reports, logs, and other assigned duties; prepare correspondence; handle phone inquiries; and perform filing and clerical work.
Contact overdraft and delinquent customers and maintain customer account files.
Requisition office supplies, loan documents, new-account supplies, money orders, treasurer's checks, prepaid cards, and related items.
Maintain the scanner and ATM; balance the vault, cash advance machine, and ATM daily; and transfer cash to and from the vault.
Perform check-cashing overrides when the PBO/Supervisor is unavailable and open or close the branch in the PBO/Supervisor's absence.
Follow security procedures, the Bank Secrecy Act, the USA Patriot Act, and customer-information safeguards.
Participate in departmental goal-setting and progress meetings, including daily, weekly, and monthly meetings.
Perform other duties as assigned or directed.