Relationship Banking Specialist

Ebensburg•Ebensburg, PA

About The Position

The Relationship Banking Specialist attracts, advises, and serves existing and prospective customers, using in-depth conversations and the C.A.R.E. model to support customers’ financial wellness. The role provides responsive, attentive service; develops referral opportunities; analyzes customer relationships and makes proactive recommendations; and handles customer questions and problems. The specialist also makes daily IQ Lead calls to retain existing business and bring in new business. The position requires broad knowledge of banking products and services and collaboration with internal partners in Wealth Management, Electronic Banking, and Loan services. It processes customer transactions, opens new accounts, supports customers with electronic banking, and provides administrative and operational support to the PBO/Supervisor and branch team. Duties include clerical work, account maintenance, customer follow-up, supply and document requisitions, equipment maintenance, daily balancing and cash transfers, and opening or closing the branch when the PBO/Supervisor is absent. The specialist follows security procedures, the Bank Secrecy Act, and the USA Patriot Act, and safeguards customer information. The position participates in departmental goal-setting and progress meetings. It does not supervise employees, and other duties may be assigned or directed.

Requirements

High school diploma or GED required.
1–3 years of customer service, retail, cash handling, sales, or other customer service experience required.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Basic computer skills and digital awareness.
Typing speed of 40 words per minute.
Results-oriented approach.
Manual dexterity and numerical skills.
Knowledge of products, services, and office functions.
Positive, enthusiastic attitude and ability to multitask.
Proficiency with Microsoft Office Suite or related software.
Ability to concentrate and maintain focus and mental alertness.
Ability to lift up to 25 pounds.
Ability to communicate in person, by email, or by telephone with customers and staff.
Ability to sit or stand for an extended period.
Close vision and ability to adjust focus may be required.

Nice To Haves

Associate’s degree preferred.
Experience in banking, financial services, or another relationship-focused role preferred.

Responsibilities

Use in-depth conversations, in person and by phone, and the C.A.R.E. model to help customers work toward and achieve financial wellness.
Provide extraordinary service, respond promptly to customer requests, and create referral opportunities.
Develop a top customer calling list and complete High Touch Calls with recommendations based on customer relationships.
Listen to, assess, and solve customer problems.
Complete daily IQ Lead calls to retain existing business and bring in new business.
Maintain broad knowledge of products and services and collaborate with Wealth Management, Electronic Banking, and Loan business partners to provide financial solutions.
Open new accounts on the platform system and process transactions using the teller processing system.
Process cash advances, prepaid cards, check orders, and other transactions.
Help customers with electronic banking solutions and technical questions.
Provide administrative support to the PBO/Supervisor and team, including reports, logs, correspondence, filing, phone inquiries, and other clerical duties.
Contact overdraft and delinquent customers and complete file maintenance on customer accounts.
Requisition office supplies, loan documents, new account supplies, money orders, treasurer’s checks, prepaid cards, and other materials.
Maintain the scanner and ATM; balance the vault, cash advance machine, and ATM daily; and transfer cash to and from the vault.
Perform check-cashing overrides when the PBO/Supervisor is unavailable.
Open and close the branch in the absence of the PBO/Supervisor.
Follow security procedures, the Bank Secrecy Act, the USA Patriot Act, and customer-information safeguarding requirements.
Participate in departmental goal-setting and progress meetings, including daily, weekly, and monthly meetings.
Perform other duties as assigned or directed.