Relationship Banker - Fargo, ND - Full Time and Part Time Openings

U.S. Bank•Fargo, ND

11d

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, adapting a digital-first mindset to provide effective financial guidance. They assess customers’ banking needs, collect and process customer and account information, explain deposit and loan products and services, and recommend solutions based on each customer’s goals. The role includes proactive customer outreach and follow-up; helping new and existing clients identify suitable solutions; maintaining knowledge of consumer and business banking products, including digital services; greeting clients and processing basic transactions; and collaborating with branch team members. Relationship Bankers open consumer and business accounts, complete service requests, submit credit applications, and educate clients about digital and self-service tools. They use available resources and technologies to deliver an accurate, consistent client experience and operational excellence. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks, and failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role has multiple levels, with hiring level aligned to the successful candidate’s experience. The listed salary range corresponds to the lowest level.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain NMLS registration, including meeting required criminal background and credit check standards.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs, reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions and learn about customers’ financial needs and preferred banking channels.
Identify solutions for new and existing clients by effectively engaging and communicating with them.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Leverage available resources and technologies to optimize the client experience and perform work accurately and operationally effectively.
Maintain the required NMLS registration under the S.A.F.E. Act and Regulation Z.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.