Relationship Banker (Bilingual English and Mandarin Required) Bath Beach - Brooklyn, NY

JPMorgan Chase & Co. • New York, NY

10h • $25 - $33 • Onsite

About The Position

At Chase, the Relationship Banker represents the brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create positive client experiences. The role takes a lead in acquiring, managing, and retaining client relationships, using financial knowledge to understand client needs and recommend thoughtful solutions. The banker also connects clients with digital banking tools and Chase specialists for more specialized financial needs while contributing to branch success.

The position requires English and Mandarin bilingual ability. It is subject to Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators and requires NMLS registration under the SAFE Act. Continued employment depends on meeting applicable qualification, registration, renewal, and update requirements. Unlicensed applicants must obtain required securities and insurance licenses through JPMC’s licensing program within 180 days of hire; study materials and support are provided.

The role offers a competitive total rewards package, with base salary determined by role, experience, skills, and location. Eligible employees may receive commission-based pay and/or discretionary incentive compensation. Benefits and programs are based on eligibility, and further compensation and benefit details are provided during hiring.

Requirements

• At least 1 year of sales experience in Retail Banking, Financial Services, or another related industry, with proven success establishing new clients, deepening relationships, and delivering results.
• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and tolerances and meet internal and external risk and compliance obligations, including required training.
• High school degree, GED, or foreign equivalent.
• Securities Industry Essentials (SIE) exam, FINRA Series 6, state registration (including Series 63 if required), and Life licenses; unlicensed applicants must obtain required licenses through JPMC’s licensing program within 180 days of hire.
• Ability to work branch hours, including weekends and some evenings.
• Bilingual English and Mandarin proficiency.
• Meet Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements, including JPMC review of criminal conviction history, credit report, NMLS information, and other relevant information.
• NMLS registration under the SAFE Act, or update an existing registration as necessary, and comply with annual renewal and required updates.

Nice To Haves

• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Provide attentive, friendly service and create a welcoming environment for clients.
• Manage assigned clients and proactively meet with them in person and by phone to build relationships, understand financial needs, and tailor product and service recommendations.
• Communicate clearly, politely, and consultatively; ask questions and listen to understand and anticipate client needs.
• Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.
• Meet internal and external risk and compliance obligations, including completing required training.
• Register or update registration in NMLS as necessary and meet applicable SAFE Act requirements, including annual renewal and required updates.

Benefits

• Competitive total rewards package with base salary determined by role, experience, skill set, and location.
• Commission-based pay and/or discretionary incentive compensation for eligible roles, paid as cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED