Relationship Banker - South Cooper and Arbrook Branch - Arlington, TX.

JPMorgan Chase & Co.•Arlington, TX

10d•Onsite

About The Position

As a Relationship Banker in a Chase Branch, you represent the Chase brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create positive client experiences. You acquire, manage, and retain client relationships, applying financial knowledge to recommend thoughtful solutions that address clients’ needs and contribute to branch success. The role includes proactively meeting assigned clients in person and by phone, understanding their financial needs, and connecting them with appropriate products, services, technology, or specialized experts. You must learn banking products, services, and procedures, and comply with applicable policies, procedures, and regulatory requirements. Branch hours include weekends and some evenings. This position is subject to Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and requires NMLS registration under the SAFE Act. Continued employment depends on meeting those requirements, including registration immediately after starting and completing required renewals and updates.

Requirements

At least 1 year of sales experience in Retail Banking, Financial Services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
Ability to create memorable client experiences and elevate the client experience.
Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
Ability to resolve client issues quickly and effectively with attention to detail.
Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
High school degree, GED, or foreign equivalent.
Securities Industry Essentials (SIE) exam, FINRA Series 6, state registration (including Series 63 if required), and Life licenses are minimum requirements. Unlicensed applicants must obtain licenses through JPMC’s licensing program within 180 days of hire; study materials and support are provided.
Ability to work branch hours, including weekends and some evenings.
Meet Dodd Frank/Truth in Lending Act Loan Originator qualification requirements, including JPMC review of criminal conviction history, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies applicants.
Comply with SAFE Act requirements, including successful NMLS registration immediately after the start date and timely completion of annual renewals and required updates.

Nice To Haves

College degree or military equivalent.
Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

Provide attentive, friendly service and create a welcoming environment for clients.
Manage assigned clients and proactively meet with them in person and by phone to build relationships, understand financial needs, and tailor product and service recommendations.
Communicate clearly and consultatively, asking questions and listening to understand and anticipate client needs.
Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
Collaborate with and connect clients to specialized team experts when needed.
Adhere to policies, procedures, and regulatory banking requirements.
Meet internal and external risk and compliance obligations, including completing required training.
Work branch hours, including weekends and some evenings.
Register with or update registration in the National Mortgage Licensing System and Registry (NMLS), and complete required renewals and updates.