Relationship Banker Bilingual
About The Position
The Relationship Banker serves as the welcoming face of Velocity Credit Union and plays a critical role in building member trust and engagement. The position combines traditional teller responsibilities with foundational banker skills, focusing on exceptional experiences through meaningful interactions and personalized service. Relationship Bankers help members with day-to-day financial needs, educate them about digital tools, and introduce solutions that simplify their financial lives. The role is based at the North Austin Branch in Austin, Texas. Bilingual fluency in English and Spanish is required, and the employee must be flexible to work branch hours, including Saturdays.
Requirements
- At least 6 months of financial institution, banking, or credit union operations experience supporting customers in person or over the phone.
- At least 2 years of customer service experience.
- High school diploma or GED.
- Bilingual fluency in written and oral communication in both English and Spanish.
- Excellent verbal, written, and listening skills.
- Proficiency using common office applications and office equipment.
- Effective time management skills, including prioritizing multiple responsibilities and organizing work tasks.
- Experience controlling negotiable instruments.
- Ability to work in a fast-paced environment with high attention to detail.
- Ability to adapt to a productive team environment where knowledge is shared and feedback and coaching are welcomed.
- Flexibility to work branch hours, including Saturdays.
Nice To Haves
- At least 6 months of cash-handling experience.
Responsibilities
- Build member trust and engagement through meaningful interactions and personalized service.
- Help members with day-to-day financial needs.
- Educate members about digital tools.
- Introduce financial solutions that simplify members’ financial lives.
- Support customers in person or over the phone.
- Take ownership of the customer experience by resolving issues.
Benefits
- Medical, dental, and vision benefits
- 401(k) with matching
- Flexible spending accounts
- Generous paid time off
- Company-paid life insurance and disability
- Referral bonuses
- Paid holidays
- Discounted gym membership
- Tuition reimbursement
- Training and ongoing coaching
- Opportunities for career growth
- Employee reward and recognition system
- Employee and family events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
