Relationship Banker II - Milwaukee (Bilingual)

Tri City National Bank • Milwaukee, WI

7d • $23 - $30

About The Position

Tri City National Bank is a community bank focused on customer relationships, community growth, and personalized banking solutions. The Relationship Banker II builds relationships with existing and prospective customers, provides guidance on financial services, and supports a positive customer experience. The role includes advanced knowledge of the bank’s products, services, and procedures, opportunities to assist with staff training, and branch keyholder responsibilities. The position may require travel to assist other locations and Saturday work as needed.

Requirements

• High school diploma or equivalent.
• At least 2 years of banking, sales, or customer service experience.
• Strong verbal and written communication skills.
• Ability to interact effectively with team members, managers, and leaders.
• Customer service skills emphasizing initiative, sensitivity, good judgment, and decision-making.
• Interest in building a career in sales and relationship management.
• Knowledge of bank products, services, and accounts.
• Ability to maintain the confidentiality of customer information.
• Willingness to travel to and assist other locations and work Saturdays as needed.

Responsibilities

• Process deposits, withdrawals, payments, and check cashing accurately and in compliance with bank policies.
• Respond promptly and efficiently to customer questions about accounts, products, services, and general bank information.
• Maintain a polished, professional demeanor in appearance and communication.
• Foster a positive team environment through empathy, respect, and strong interpersonal skills.
• Demonstrate advanced understanding of Tri City’s products, services, and procedures.
• Proactively build relationships with current and prospective customers.
• Help customers troubleshoot technical issues and assist with digital onboarding for bank products and services.
• Assist in training new tellers on banking operations and customer service standards.
• Generate loan referrals and identify opportunities for customer engagement.
• Serve as a branch keyholder, including opening and closing the branch, securing the premises, and performing cash management duties.
• Complete other tasks and special projects as assigned to contribute to the branch’s success.

Benefits

• 401(k) with company match.
• Tuition reimbursement for full-time employees.
• Medical, dental, and vision coverage for full-time employees.
• Paid vacation for full-time employees.
• Up to 20 hours of paid vacation after 6 months for part-time employees, subject to the stated eligibility conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED