Relationship Banker - Main and Huron - Ann Arbor, MI

JPMorgan Chase & Co. • Ann Arbor, MI

11d • Onsite

About The Position

At Chase, Relationship Bankers create welcoming, valued, and inclusive experiences for clients and employees. In a Chase branch, the Relationship Banker represents the brand and culture by combining attentive service with banking solutions and financial technology. The role leads efforts to acquire, manage, and retain client relationships, using financial knowledge to understand needs, recommend thoughtful solutions, and contribute to branch success.

The position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators and requires registration under the SAFE Act through the National Mortgage Licensing System and Registry (NMLS). Employment offers and continued employment are contingent on meeting applicable qualification, registration, renewal, and update requirements.

Requirements

• At least 1 year of sales experience in retail banking, financial services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• High school degree, GED, or foreign equivalent.
• Securities Industry Essentials (SIE) exam, FINRA Series 6, state registration (including Series 63 if required), and Life licenses are minimum requirements. Unlicensed applicants must obtain licenses through JPMC's licensing program within 180 days of hire; study materials and support are provided.
• Ability to work branch hours, including weekends and some evenings.
• Meet Dodd Frank/Truth in Lending Act Loan Originator qualification requirements. A felony conviction within the last seven years disqualifies applicants.
• Register with or update the National Mortgage Licensing System and Registry (NMLS) immediately after starting employment, and comply with annual renewal and required updates.

Nice To Haves

• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment for clients.
• Manage assigned clients and proactively meet with them in person and by phone to build relationships, understand financial needs, and tailor product and service recommendations.
• Communicate clearly and politely in a consultative manner; ask questions, listen, build trust, and anticipate client needs.
• Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions and connect them with experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.
• Complete required training and comply with internal and external risk and compliance obligations.
• Register or update registration with NMLS as required under the SAFE Act, and complete annual renewal and required updates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED