Relationship Banker - Queens - Brooklyn West Market
About The Position
At Bank of America, Relationship Bankers support clients and help meet their financial needs. The role engages clients in the lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions when needed. Bankers have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions aligned to their goals. The position supports Bank of America's Responsible Growth approach and risk culture, builds client relationships, contributes to operational excellence, and collaborates with experts in small business, lending, and investments. The role is based in an in-office culture and may require travel to financial centers within a reasonable distance. The listed schedule is 40 hours per week on first shift.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively and build and nurture strong relationships.
- Demonstrate passion, commitment, and drive to improve clients' financial lives.
- Confidently identify solutions for new and existing clients based on their needs.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Learn and adapt to new information and technology platforms.
- Confidently educate clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
- Apply critical thinking and problem-solving skills to meet clients' needs.
- Follow established processes and guidelines and adhere to applicable laws and regulations.
- Manage time and capacity efficiently.
- Focus on results while acting in the best interest of the client.
- Be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.
- High school diploma, GED, secondary school qualification, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash handling experience.
- Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
- Accurately and efficiently process cash transactions for clients as needed.
- Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their goals.
- Execute the bank's risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
- Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
Benefits
- Paid time off.
- Industry-leading benefits and resources and support for employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
