Relationship Banker (Full-Time/40 hours week) - June 2026

Claremont Savings Bank•Claremont, NH

145d

About The Position

The Relationship Banker or Senior Relationship Banker provides exceptional customer service by remaining available to assist customers, greeting them, troubleshooting concerns, and helping them advance their account management. The role builds, retains, and strengthens customer relationships through a relationship-oriented sales philosophy, serving as a trusted advisor. The position processes customer transactions and a range of banking products and services, maintains cash-handling accuracy, supports customers with banking technology, and follows operational, legal, corporate, and regulatory procedures. The banker also meets assigned strategic goals for cross-selling, referrals, and product and service sales. The role is full-time at 40 hours per week and participates in a Saturday work schedule rotation.

Responsibilities

Deliver outstanding customer service while executing financial transactions in accordance with bank policies and procedures.
Greet customers, provide a positive experience, and assist with individual banking needs.
Process customer transactions accurately and efficiently while following company policies.
Maintain an accurate daily cash drawer balance and promptly address discrepancies.
Balance and reconcile coin counters, cash recyclers, and ATMs as assigned.
Support coworkers, help solve routine problems, and contribute to a productive team environment.
Use sales aids and training materials to maintain product knowledge and communicate product features and benefits to customers.
Follow up on documentation and customer requests, ensuring proper documentation and compliance.
Provide expert guidance and personalized recommendations to customers, building lasting relationships and loyalty.
Process CSB consumer loans, educate customers about products, make appropriate recommendations, and close loans for in-person and online applications.
Independently process domestic and foreign wires in accordance with bank policies and procedures.
Resolve problems independently and consult higher authority when appropriate.
Process and support advanced products and services, including Business, Trust, and Estate accounts; retirement plans, including IRAs and HSAs; and opening and closing safe deposit boxes.
Educate and assist customers with ATMs, online banking, bill pay, mobile banking, and voice response systems.
Open new accounts and services for new and existing customers through in-person, electronic, telephone, and mail correspondence.
Follow operational controls and legal, corporate, and regulatory procedures to protect customer and bank assets.
Participate in a Saturday work schedule rotation.
Meet assigned company strategic goals, including cross-sells, referrals, and sales of products and services.