Relationship Banker II - Clinton Branch

Regions Bank•Knoxville, TN

2d•$43,814 - $52,402•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The position is suited to candidates with retail or sales experience who are interested in career growth and development. The role requires an individually driven, competitive team member with strong communication skills and the ability to identify customer needs. The position achieves branch targets by recommending Regions solutions, placing outbound calls to existing customers and prospects, and educating customers about consumer and business products, loan and deposit options, and digital banking services. It also supports a consistent customer experience through greeting customers and processing transactions, resolves customer issues, and refers complex financial needs to internal experts. The banker follows bank procedures and applicable laws and regulations, completes duties assigned by the Branch Manager, and helps identify, manage, and report operational risks. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions solutions.
Conduct outbound calls using generated customer and prospect lead lists to deepen existing relationships and acquire new customers.
Educate and advise customers on Regions consumer and business products and services, including loan and deposit types.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including greeting customers and processing transactions as needed.
Own and resolve customer issues.
Refer customers with complex financial goals and needs to internal experts.
Follow bank processes, procedures, and applicable laws and regulations; complete duties delegated by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.