Relationship Banker II - Downtown St Petersburg

Regions Bank•Tampa, FL

2d•$46,120 - $55,160•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The position is suited to candidates with retail or sales experience who are interested in career growth and development. The role requires customer focus, strong communication, individual drive, and the ability to work as part of a team. The banker works to achieve branch targets, develop customer relationships, acquire new customers, educate customers about Regions’ consumer and business products and digital banking solutions, and resolve customer issues. The role also supports customer greetings and transaction processing as needed, refers customers with complex needs to internal experts, and follows bank procedures and applicable laws and regulations. It requires NMLS registration and is eligible for overtime and incentive compensation.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously and oversee large sums of cash.
Strong relationship-building, communication, and customer-focus skills.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Make outbound calls using customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions as needed.
Own and resolve customer issues.
Refer customers with complex financial goals and needs to an internal team of experts.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help manage, identify, and report operational risks.