Relationship Banker II - Downtown 88 Branch

Regions Bank•Memphis, TN

1d•$43,814 - $52,402•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The role is intended for candidates with retail or sales experience who are interested in career growth, development, and upward mobility. The successful candidate is individually driven and competitive, works effectively as part of a team, and excels at identifying customer needs and communicating clearly. The position works to achieve branch targets, expand customer relationships, acquire new customers, educate customers about consumer and business banking products and services, and support a consistent customer experience. It also involves resolving customer issues, referring customers to internal experts when appropriate, and following bank procedures and applicable laws and regulations. The role requires NMLS registration, is incentive eligible, and is eligible for overtime for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Excellent relationship-building skills.
Strong communication skills and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing guidance and perspective about Regions’ solutions.
Make outbound calls using customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers on digital banking options, including mobile, online, and ATM services.
Provide a consistent customer experience, including greeting customers and processing transactions as needed.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.