Relationship Banker II - Downtown St Petersburg

Regions Bank•Tampa, FL

22h•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to identify their financial needs and proactively offer appropriate products, services, and guidance to help them reach their financial goals. The role focuses on building customer relationships, meeting branch targets, and delivering a consistent customer experience. It is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works effectively as part of a team, and demonstrates strong customer-needs identification and communication skills. The position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is incentive eligible and eligible for overtime under the Fair Labor Standards Act; hours worked in excess of 40 per week must be tracked. The role is full-time and located at the Downtown St. Pete location in St. Petersburg, Florida.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication skills and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective on Regions’ solutions.
Make outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types.
Educate customers about digital banking options, including mobile, online, and ATM offerings.
Provide a consistent customer experience, which may include greeting customers and processing transactions so they can bank when, where, and how they choose.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated and assigned by the Branch Manager, and help ensure sound banking practices, including identifying and reporting operational risks.