Relationship Banker II - Downtown 88 Branch

Regions Bank•Memphis, TN

17h•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs, then proactively offers suitable products, services, and guidance to help them achieve their financial goals. The position is suited to candidates with retail or sales experience who are interested in career growth and development. The role requires individual drive and competitiveness, teamwork, strong communication, and the ability to identify customer needs. The banker helps achieve branch goals, expands customer relationships, acquires new customers, educates customers about consumer and business banking products and digital services, and contributes to a consistent customer experience. The role also includes resolving customer issues, referring complex needs to internal experts, and following banking procedures and regulations. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication and customer focus.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
Make outbound calls to customers and prospects from generated lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, which may include greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers with complex financial goals and needs to an internal team of experts.
Follow bank processes, procedures, laws, and regulations, complete duties delegated and assigned by the Branch Manager, and help manage, identify, and report operational risks.