Banking Center Relationship Banker 2- White Plains, NY

Santander•White Plains, AL

1d•$35,250 - $58,000

About The Position

The Relationship Banker II provides services to Banking Center customers and supports the team in achieving sales, service, and operational goals. The role processes customer financial transactions in compliance with bank rules, regulations, and guidelines. Through strong communication and active listening, the banker identifies customer financial needs, builds trust, identifies sales opportunities and leads, and provides quality service. The role also develops partnerships with other business segments through collaboration and communication, and helps supervise and coach fellow Relationship Bankers. The position supports Banking Center growth and profitability objectives by responding accurately and promptly to customer needs, recommending appropriate financial products and services, processing routine teller transactions, and executing sales and retention initiatives. It is expected to achieve or exceed individual and team goals, maintain regulatory and policy compliance, meet audit and operational evaluation requirements, and help onboard and coach colleagues.

Requirements

High school diploma or GED.
Demonstrated success in leading, coaching, and motivating.
Working knowledge of all products and services.
Keep current with systems used for branch transaction processing.
Strong customer service skills and ability to support teamwork and create a positive working environment.
Ability to work a flexible and/or rotating schedule; Saturdays, Sundays, and extended hours may be required.
Travel to alternate Banking Centers may be required.
Must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

Associate degree and/or bachelor's degree.
3–4 years of customer service and needs-based banking sales experience.
0–2 years of supervisory experience.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Respond to customer needs accurately and promptly, using available resources and tools.
Evaluate customers’ needs and offer appropriate financial products and services through needs-based conversations.
Perform routine teller transactions, including deposits, withdrawals, check cashing, loan payments, and other transactions.
Support segmentation, sales, retention, and other bank initiatives to advance Banking Center growth and profitability objectives.
Achieve or exceed individual and team goals in sales, service, and operations.
Maintain compliance with federal and state regulations and bank policies and procedures.
Meet or exceed branch audit and operations evaluation requirements.
Assist with supervising Banking Center colleagues and provide coaching support to fellow bankers.
Serve as a role model and help onboard new bankers.