Sr., Banking Center Relationship Banker 2, New Rochelle, NY

Santander•New Rochelle, NY

1d•$35,250 - $58,000•Onsite

About The Position

The Relationship Banker II provides services to Banking Center customers and assists the team in meeting sales, service, and operational goals. The role processes customer financial transactions in accordance with bank rules, regulations, and guidelines. It uses communication and active listening to identify customer needs, build trust, find sales opportunities, generate leads, and deliver quality service. The banker also develops partnerships with business segments through collaboration and communication, and helps supervise and coach fellow Relationship Bankers. The position responds accurately and promptly to customer needs, evaluates financial needs and offers suitable products and services, performs routine teller transactions, and supports the Banking Center’s sales, retention, growth, and profitability initiatives. It is expected to meet or exceed individual and team goals, maintain compliance with regulations and bank policies, help meet audit and operational evaluation requirements, coach colleagues, serve as a role model, and help onboard new bankers.

Requirements

High school diploma or GED required.
Three or more years of customer service and needs-based banking sales experience preferred.
Demonstrated success in leading, coaching, and motivating.
Working knowledge of all products and services.
Keep current with systems used for branch transaction processing.
Strong customer service skills and ability to support teamwork and create a positive working environment.
Ability to work a flexible and/or rotating schedule; may be required to work Saturdays, Sundays, and extended hours.
Travel may be required to alternate Banking Centers.
Must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

Associate degree and/or bachelor’s degree preferred.
Zero or more years of supervisory experience preferred.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Respond to customer needs accurately and promptly, using available resources and tools.
Evaluate customer needs and offer appropriate financial products and services through needs-based conversations.
Perform routine teller transactions, including deposits, withdrawals, check cashing, and loan payments.
Support sales, retention, and other bank initiatives to advance the Banking Center’s growth and profitability objectives.
Meet or exceed individual and team sales, service, and operational goals.
Follow federal and state regulations and bank policies and procedures, and meet or exceed branch audit and operations evaluation requirements.
Assist with supervising Banking Center colleagues by coaching and supporting fellow bankers.
Act as a role model and help onboard new bankers.
Develop and maintain partnerships with business segments through collaboration and communication.