Banking Center Relationship Banker 2- White Plains

Santander•White Plains, AL

1d•$35,250 - $58,000

About The Position

The Relationship Banker II provides services to Banking Center customers and helps the team achieve sales, service, and operational goals. The role processes customer financial transactions in accordance with bank rules, regulations, and guidelines. It uses communication and active listening to understand customers’ financial needs, build trust, identify sales opportunities, generate leads, and provide quality service. The Relationship Banker II also develops partnerships with other business segments through collaboration and communication, and assists with supervising and coaching fellow bankers. The position responds to customer needs accurately and promptly, evaluates customer needs and offers appropriate products and services through needs-based conversations, and performs routine teller transactions. It supports the Banking Center’s growth and profitability objectives by implementing sales, retention, and other bank initiatives. The role is expected to achieve or exceed individual and team goals, maintain compliance with applicable regulations and bank policies, meet branch audit and operational evaluation requirements, coach colleagues, model expected behaviors, and help onboard new bankers.

Requirements

High school diploma or GED required.
Demonstrated success in leading, coaching, and motivating.
Working knowledge of all products and services.
Keep current with systems used for branch transaction processing.
Strong customer service skills and ability to support teamwork and create a positive working environment.
Ability to work a flexible and/or rotating schedule; may be required to work Saturdays, Sundays, and extended hours.
Travel may be required to alternate Banking Centers.
Applicants must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

Advanced degree, such as an associate or bachelor’s degree.
3–4 years of customer service and needs-based banking sales experience.
0–2 years of supervisory experience.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Respond to customers’ needs accurately and promptly, using available resources and tools.
Evaluate customers’ needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
Perform routine teller transactions, including deposits, withdrawals, check cashing, loan payments, and other transactions.
Support the segmentation strategy by implementing sales, retention, and other bank initiatives to achieve Banking Center growth and profitability objectives.
Achieve or exceed individual and team sales, service, and operations goals.
Maintain compliance with Federal and State regulations and bank policies and procedures, and meet or exceed branch audit and operations evaluation requirements.
Assist with supervising Banking Center colleagues by providing coaching support to fellow bankers.
Act as a role model and help onboard new bankers.
Develop and maintain partnerships with business segments through collaboration and communication.