Relationship Banker II - Wethersfield, CT

TD • Wethersfield, CT

13d • $23 - $31 • Onsite

About The Position

The Relationship Banker II is a banking professional who builds and sustains client relationships by providing personalized banking solutions that support long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, strong product knowledge, and disciplined execution while maintaining TD’s risk and regulatory standards.

Based in a bank location, the role leads client engagement across walk-in, appointment, and outbound opportunities. It conducts purposeful discovery, identifies expressed and unexpressed needs, and provides tailored guidance on a range of products and services, including mortgage-related inquiries and referrals. The banker serves as a client advocate, supports continuity and follow-through, and collaborates with partners to execute referrals and address more complex client situations.

The role also helps monitor team workflow, prioritize tasks, and delegate responsibilities. It maintains accurate client records, follows operational, AML, and regulatory requirements, and identifies and escalates discrepancies or risks. The position falls within applicable loan-originator and mortgage-loan-originator definitions and requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound efforts, and identification of opportunities to deepen relationships.
• Lead client engagement across walk-in, appointment, and outbound opportunities, using active listening and purposeful, goals-based discovery to identify client needs.
• Use TD systems and tools to identify appropriate solutions and next steps, accurately capture client information, and follow through on client commitments and partner hand-offs.
• Provide clear, tailored guidance on banking products and services, explaining options, benefits, and risks to support informed client decisions.
• Manage complex client scenarios with a holistic understanding of client goals and financial position, collaborating with partners and ensuring effective referrals.
• Anticipate client needs and strengthen relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Serve as the primary point of accountability for client concerns, resolving issues end-to-end where possible and escalating them in a timely manner when needed.
• Support client acquisition, retention, and relationship growth for the bank location by identifying opportunities to improve client outcomes.
• Follow and reinforce policies, procedures, AML laws, and regulatory requirements; verify client identification and maintain accurate documentation and data integrity.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Monitor team workflow, prioritize tasks, and delegate responsibilities.
• Complete required training, strengthen risk and compliance knowledge, and contribute to team development by sharing insights and best practices.
• Collaborate with team members and partners, contribute to a positive work environment, and demonstrate TD Way leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation or incentive awards, with potential eligibility for cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED