Relationship Banker II - Wethersfield, CT

TD Bank • Wethersfield, CT

11d • Onsite

About The Position

The Relationship Banker II is a banking professional who delivers TD’s relationship-driven banking experience by cultivating and sustaining client relationships and providing personalized banking solutions that support clients’ long-term financial goals. The role acquires new clients and deepens existing relationships through consultative, needs-based engagement, strong product knowledge, and disciplined execution while meeting risk and regulatory standards.

Based at a bank location, the banker leads client conversations across walk-in, appointment, and outbound opportunities. They uncover client needs, provide tailored guidance on a broad range of products and services, and manage more complex client situations by collaborating with partners and coordinating referrals. The role also engages clients on mortgage products and may accept mortgage inquiries or refer clients for residential lending solutions.

The position is accountable for a welcoming, personalized client experience, resolving client concerns or escalating them appropriately, and growing relationships for the location. It also requires accurate documentation, appropriate identification and authentication practices, adherence to AML and other regulatory requirements, and sound judgment in recognizing and escalating potential risks. The banker contributes to team workflow, supports colleagues, completes required training, and participates in performance and development activities.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training after hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding findings by government agencies or authorities.

Nice To Haves

• Prior banking experience, including teller, platform, or relationship banking roles.
• Notary license, or the ability to obtain one.

Responsibilities

• Cultivate long-term client relationships through lead management, outbound outreach, and identifying opportunities to support clients’ financial objectives.
• Engage clients in walk-in, appointment, and outbound conversations; conduct purposeful discovery to uncover expressed and unexpressed needs.
• Use TD systems and tools to identify appropriate solutions and next steps, capture client information accurately, and follow through on commitments and partner hand-offs.
• Provide clear, tailored guidance on products and services, explaining available options, benefits, and risks to support informed client decisions.
• Manage complex client scenarios with needs-based guidance, holistic consideration of client goals, partner collaboration, and effective referral execution.
• Anticipate client needs and strengthen relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving them where possible and escalating when needed.
• Acquire clients, retain relationships, and support relationship growth at the bank location by identifying opportunities to improve client outcomes.
• Follow and reinforce policies, procedures, regulatory requirements, AML requirements, identification verification, authentication, and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training, strengthen risk and compliance knowledge, and contribute to team development by sharing insights, lessons learned, and best practices.
• Collaborate with team members and partners, contribute to a positive work environment, and model TD leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED