Relationship Banker - Wilton, CT

M&T Bank•Wilton, CT

About The Position

The Relationship Banker is the branch focal point for sales, service, and referral opportunities in support of branch goals and activity requirements. The role drives customer flow, serves existing customers, and grows the business by identifying sales opportunities. It specializes in the branch customer experience through lobby management, servicing, and sales interactions with retail and business customers. The banker identifies customer needs through the bank’s retail sales process, provides proactive basic sales solutions through outreach, and refers complex needs to appropriate team members or partners. The role supports relationship management, sales processes, and risk management, and must stay current on operational, product, and system changes while making sound risk decisions to help prevent losses and reduce fraudulent activity. The position is also responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Requirements

High school diploma or equivalent (GED).
At least 2 years of proven retail sales, call center, customer service, and/or telesales experience, or at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Strong organization, time-management, and prioritization skills.
Demonstrated financial-services product knowledge.
Ability to communicate with tact and diplomacy with internal and external customers.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Ability to use hands and fingers for prolonged periods.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.
Ability to use a fax, telephone system, copier, and other communication tools.

Nice To Haves

Associate degree.
Notary public license.
Bilingual ability, based on branch needs.

Responsibilities

Support relationship management through customer assessments, sales-opportunity profiling, account opening, and lead-focused outbound calling.
Follow the sales process, including profile and pre-call planning, outreach, appointment preparation, customer interactions, and follow-up.
Meet risk-management requirements, including audit requirements, fraud prevention, Know Your Customer (KYC), and customer information profile (CIP) requirements.
Research customer profiles to identify ways to add value to customers’ banking relationships and transition to needs-based discussions about financial goals.
Identify customers’ financial needs and present appropriate product and service options in cooperation with internal business partners.
Proactively contact clients by email or phone to follow up and explain value-added products and services that address their needs.
Onboard new customers through outreach, regardless of the available channel or who opened the account.
Build trust with existing clients through regular proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled appointments and sales interactions using a pre-call plan.
Perform customer-servicing interactions.
Comply with applicable compliance and operational-risk controls, company policies, and regulatory standards.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational, product, and system changes and enhancements, and make sound risk-management decisions to help manage preventable losses and reduce fraudulent activity.
Meet and maintain registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.