Relationship Banker II- East Brunswick

TD • East Brunswick, NJ

6d • $23 - $31 • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating client relationships and delivering personalized banking solutions that support long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, strong product knowledge, and disciplined execution while upholding risk and regulatory standards.

Based in a bank location, the role manages leads and conducts proactive outreach, engages clients through walk-in, appointment, and outbound opportunities, and identifies ways to help clients meet their financial objectives. The banker provides tailored guidance across a broader range of products and services, handles more complex client scenarios, collaborates with partners, and supports mortgage inquiries and referrals. The position also requires accurate documentation, sound risk awareness, regulatory compliance, and reliable follow-through on client commitments.

The role serves as a primary contact for client concerns and supports the team by monitoring workflow, prioritizing tasks, and delegating responsibilities. TD provides training and onboarding, career and development conversations, access to online learning and mentoring, and a competitive benefits plan.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound efforts, and personalized guidance.
• Acquire new clients and deepen existing relationships by identifying opportunities that support clients’ financial objectives.
• Engage clients across walk-in, appointment, and outbound opportunities; conduct purposeful discovery using active listening and advanced questioning.
• Use TD systems and tools to identify appropriate solutions and next steps, accurately capture client information, and follow through on commitments and partner hand-offs.
• Explain products and services, including their options, benefits, and risks, and provide needs-based guidance that supports informed client decisions.
• Manage complex client scenarios and collaborate with partners to execute referrals effectively.
• Anticipate client needs through ongoing engagement, personalized guidance, and proactive outreach.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues promptly when needed.
• Follow and reinforce policies, procedures, regulatory requirements, AML requirements, identity verification, authentication, documentation, and data-integrity standards.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Use sound judgment to balance client needs with risk and compliance requirements and protect clients, colleagues, and the Bank.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive, inclusive team environment; collaborate, share insights and best practices, and participate in performance and development activities.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Base salary and variable compensation/incentive awards, subject to plan eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED