Relationship Banker II | Downtown St Louis

Busey Bank•Saint Louis, MO

About The Position

The Relationship Banker II combines customer service, sales, and operational management at an elevated skill level. The role combines teller and personal banker responsibilities, with an emphasis on comprehensive financial services, more complex transactions, customer relationship development, and guidance for less experienced staff. The banker helps customers with routine and complex needs, recommends financial products, and promotes the bank’s services while supporting branch operations and compliance.

Requirements

High school diploma.
Two years of banking experience with lending responsibilities.
One year of previous training experience, or a combination of mentorship, military, or management experience.
Knowledge of sales and customer service.
Strong oral and written communication skills.
Knowledge of basic math and accounting functions.
Knowledge of the basic tenets of lending and assessing customers’ financial needs.
Ability to accurately count money.
Ability to perform duties and make decisions under frequent time pressures.
Ability to stand for extended periods.
Ability to lift 50 pounds.
Ability to explain products and services to current and potential customers.
Knowledge of Microsoft Office.
If lending, maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if registration is not active at hire, attain active registration immediately upon employment.

Responsibilities

Greet and engage customers professionally, provide exceptional service, and build lasting relationships.
Serve as a trusted customer contact and provide personalized assistance and proactive outreach for routine and complex banking needs.
Guide customers on financial products and services suited to their needs.
Identify and promote bank products and services; ask targeted questions to understand customers’ financial needs and goals.
Meet and exceed monthly sales and referral goals, and refer customers to other lines of business, including mortgage, wealth, treasury, and commercial.
Open and manage personal and business accounts accurately and in compliance with regulatory requirements.
Perform account maintenance, including updating personal information, assisting with transfers, and processing check orders.
Help customers use online and mobile banking services.
Process and assist with personal loan and home equity line of credit applications; conduct initial screenings, gather documentation, and coordinate with loan officers or other departments.
Educate customers about loan products, eligibility requirements, and terms.
Process transactions accurately, balance the cash drawer, and ensure transactions are recorded and processed correctly.
Comply with bank policies, procedures, and regulatory requirements.
Monitor for suspicious or potentially fraudulent activity and escalate issues as appropriate.
Protect customer privacy and handle customer data securely and confidentially.
Guide newer staff on bank products, customer service, and operational procedures, and contribute to a collaborative work environment.
Assist with daily branch operations, including cash balancing, managing supplies, and opening and closing the branch.
Support branch leadership in maintaining branch security and operational efficiency.
Participate in cross-selling in coordination with Banking Center leadership and other lines of business.

Benefits

401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical benefits
Dental benefits
Vision benefits
Company-paid life insurance
Long-term disability
Supplemental voluntary life insurance
Short-term disability
Wellness incentives
Employee assistance program
Pre-tax health savings accounts, for eligible associates
Flexible spending accounts, for eligible associates
May be eligible for a bonus or incentives based on company and individual performance