Relationship Banker St Louis West Springfield (St Louis side)

Bank of America • Saint Peters, MO

1d • Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the financial center lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. The role processes cash transactions accurately and efficiently as needed, conducts in-depth conversations to understand clients’ financial and life priorities, and connects them with solutions that support their financial goals.

The position is open across the market. The specific financial center assignment is based on business needs. New hires train at one financial center and may later move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. The role is part of Bank of America’s in-office culture and may require work at any financial center within a reasonable distance.

Requirements

• Minimum education: High school diploma, GED, secondary school, or equivalent.
• Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Collaborate effectively and build and nurture strong relationships.
• Show passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidently identify solutions for new and existing clients based on their needs.
• Communicate effectively and confidently and feel comfortable engaging all clients.
• Learn and adapt to new information and technology platforms.
• Educate clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
• Apply critical thinking and problem-solving skills to meet clients’ needs.
• Follow established processes and guidelines and comply with applicable laws and regulations.
• Manage time and capacity efficiently.
• Work weekends and/or extended hours, which may include scheduling at any financial center within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
• Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
• Conduct in-depth conversations to understand clients’ financial and life priorities and connect them to solutions that meet their goals.
• Work weekends and/or extended hours as required, potentially at any financial center within a reasonable distance.

Benefits

• Bank of America describes its benefits as affordable, competitive, and flexible, and says it supports teammates’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED